Employer Industry: Accounting and Professional Services

Why consider this job opportunity:
- Hourly rate up to $37.17
- Comprehensive medical and dental insurance available
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Access to education assistance and certification incentives
- Paid holidays, vacation, and sick leave included

What to Expect (Job Responsibilities):
- React to level 1 service issues, including troubleshooting O365, password resets, internet connectivity, servers, workstations, email, and software applications
- Escalate problems to the appropriate engineering disciplines within the organization or external vendors as required to achieve resolution
- Provide superior customer service by being courteous, knowledgeable, and professional
- Respond to and log all inquiries received from clients via telephone, email, or client portal
- Create and maintain client-related documentation

What is Required (Qualifications):
- High School Diploma or GED equivalent required
- Minimum of 2 years of experience in a Service Desk / NOC (or similar) environment
- Proficient use of applicable technology
- Ability to work in a team environment and communicate effectively at all organizational levels
- Ability to lift up to 50 lbs.

How to Stand Out (Preferred Qualifications):
- 2+ years supporting and troubleshooting Active Directory, Microsoft Windows desktop and server platforms, Azure, and O365
- Knowledge and experience using a ticketing system such as ConnectWise Manage
- Understanding of routers and firewalls, as well as TCP/IP subnetting
- Experience with Data Backup and Recovery Support
- Strong problem-solving capabilities and desire to continuously learn

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.