All of Southwest’s People come together to deliver on our Purpose; Connecting People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Network Operations Control (NOC) Operations Services and Planning Specialist delivers on our Purpose by sup porting the scheduling, payroll, and daily functions of all Dispatchers and Meteorologists. This role will report on staffing trends to ensure that levels are sufficient to maintain a safe and efficient operation. The NOC Ops Services and Planning Specialist is an organized collaborator and strong communicator, who is ready to drive the future of Southwest’s NOC Planning Team.

Additional Details:

• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.

• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available .

Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.

• Recognize, and clearly define problems to systematically analyze and evaluate alternatives and propose solutions
• Support and maintain standard annual, monthly, training, vacation, and daily schedules in the Company's scheduling system for Dispatchers, Meteorologists, ATC, Customer Planners, and Chiefs
• Develop working knowledge of payroll processes/requirements, actively partners with Company Teams to manage issues/discrepancies, and serves as a check-and-balance for payroll activities conducted by the Team
• Conduct audits, reporting, and ad hoc inquiries
• May perform other job duties as directed by Employee’s Leaders

• Knowledge of scheduling and payroll procedures and systems
• Skilled in understanding the implications of new information for both current and future problem-solving and decision-making
• Skilled in intermediate computer analysis and understanding common business software applications, as well as being able to learn and effectively use a variety of other software tools and applications
• Skilled in identifying problems and reviewing related information to develop and evaluate options and implement solutions
• Ability to apply work rules of collective bargaining agreements
• Ability to analyze, handle & resolve complex project issues, make sound decisions and be able to interface well with People at all levels within the Company
• Ability to listen to, understand, and communicate ideas presented in writing and/or in speaking with others

Education

• Required: High School Diploma or GED

Experience

• Entry level experience, developing skills and knowledge in:
  • Airline operations or equivalent operations experience, workforce management, payroll, and/or scheduling
  • Working with Union contract groups
  • Customer service and Hospitality

Licensing/Certification

• N/A

Physical Abilities

• Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other Qualifications

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines
• Must be able to work extended hours and varying shifts including nights and weekends, based on schedule and operational needs

Pay & Benefits:

Competitive market salary from $69,400.00 per year to $ 77,100.00 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

Benefits you’ll love:

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck *
• Potential for annual Profit Sharing contribution toward retirement - when Southwest profits, you profit**
• Explore more Benefits you’ll love: https://careers.southwestair.com/benefits

*Pay amount does not guarantee employment for any particular period of time.

**401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits

***Profit Sharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company