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Job Description
- Req#: A3585-24-0000?language=en&page=283&sort=publicationDateDesc
- Experience of working at a supervisory level in a fast paced environment. Experience of dealing with the public both face to face and on the telephone. Excellent communication skills. Excellent keyboard and computer skills.
- Experience of using a clinical computerised database system. Experience of Microsoft office software. Experience of working in a GP practice or primary care setting.
- Experience of working at a supervisory level in a fast paced environment. Experience of dealing with the public both face to face and on the telephone. Excellent communication skills. Excellent keyboard and computer skills.
- Experience of using a clinical computerised database system. Experience of Microsoft office software. Experience of working in a GP practice or primary care setting.
Job summary
We currently have an opening for a non-clinical supervisor position to support our busy reception and administration departments. The position will be full-time working 37 hours over 5 days. You will need to have experience of working in a fast paced environment at a supervisory level. You may also be required, at times, to provide cover for sickness and holidays at short notice.
Main duties of the job
We are looking for an intelligent, self-motivated person with a sunny disposition to join our busy well-organised team. Previous experience of working in a general practice setting is preferred but not essential. The successful candidate will have supervised staff in the past, being able to manage rotas and oversee the day-to-day running of the reception and administration departments.A knowledge of EMIS Web will be a great advantage.
The applicant must be computer literate, possess excellent communication, verbal and written skills, attention to detail and confidentiality are essential at all times. The successful applicant would be based in reception dealing with patients and their queries, answering the telephone, inputting data, and other general reception duties.
The position can be very demanding and fast paced at times so an ability to adapt and learn new skills quickly and easily and to prioritise workload are essential. Common sense and a good sense of humour are essential. You will be required to attend training courses and practice meetings.
About us
North Shore Surgery is an modern, forward thinking training practice based in the north of Blackpool. We have 5 GP's, 4 highly skilled Advanced Nurse Practitioners, 6 highly skilled Practice Nurses as well as HCA's and Practice Pharmacists.
We also benefit from being part of the North Primary Care Network, sharing a wealth of clinical and non-clinical expertise, including Physician Assistants, Mental Health Practitioners, Pharmacy Technicians and Physiotherpists.
Date posted
04 July 2024
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Full-time
Reference number
A3585-24-0000
Job locations
Moor Park Health and Leisure Centre
Bristol Avenue
Blackpool
Lancashire
FY2 0JG
Job descriptionJob description
Job responsibilities
The role will be a varied one, but shall cover the following:
Cover reception and admin rota as and when needed due to annual leave and/or sickness.
In times of clinicians sickness ensure clinics are rearranged as a matter of urgency.
Provide full training for new staff and provide ongoing support for current staff, highlighting any training needs
Be first point of call for patients wishing to complain at front desk.
Complete the appraisals and audits for reception and admin departments.
Monitor surgery email inbox daily.
Monitor the tasks for reception and admin, ensuring they are completed in a timely manner.
Private work (Job share with a member of the admin team).
Rotas for the reception and admin team: 4 weeks rotas done at a time.
Stock ordering for clinical and non-clinical items. Sourcing the best prices where possible.
Arrange meetings book rooms, take and distribute minutes for Admin, Reception bi-monthly meetings and Gold Standard Framework meetings.
This list is not exhaustive and other jobs may be deemed necessary.
Job responsibilities
The role will be a varied one, but shall cover the following:
Cover reception and admin rota as and when needed due to annual leave and/or sickness.
In times of clinicians sickness ensure clinics are rearranged as a matter of urgency.
Provide full training for new staff and provide ongoing support for current staff, highlighting any training needs
Be first point of call for patients wishing to complain at front desk.
Complete the appraisals and audits for reception and admin departments.
Monitor surgery email inbox daily.
Monitor the tasks for reception and admin, ensuring they are completed in a timely manner.
Private work (Job share with a member of the admin team).
Rotas for the reception and admin team: 4 weeks rotas done at a time.
Stock ordering for clinical and non-clinical items. Sourcing the best prices where possible.
Arrange meetings book rooms, take and distribute minutes for Admin, Reception bi-monthly meetings and Gold Standard Framework meetings.
This list is not exhaustive and other jobs may be deemed necessary.
Person SpecificationPerson Specification
Experience
Essential
Desirable
Experience
Essential
Desirable
Employer details
Employer name
North Shore Surgery
Address
Moor Park Health and Leisure Centre
Bristol Avenue
Blackpool
Lancashire
FY2 0JG
Employer's website
Employer details
Employer name
North Shore Surgery
Address
Moor Park Health and Leisure Centre
Bristol Avenue
Blackpool
Lancashire
FY2 0JG
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.