NHS
Non Emergency Patient Transport Service (NEPTS) Call Taker - North
This job is now closed
Job Description
- Req#: C9020-25-0089?language=en&page=61&sort=publicationDateDesc
- A good standard of education at GCSE level or equivalent experience
- Possesses good typing and I.T. skills
- Able to speak and understand Welsh - Level 4 or 5
- Meets all essential criteria as per attached job description/person specification
- Previous experience in an administrative role in the NHS or similar organisation
- Meets all essential criteria as per attached job description/person specification
- Good interpersonal and communication skills, able to establish effective working relations with internal and external contacts
- General keyboard skills
- The post also requires excellent communication skills
- A good standard of education at GCSE level or equivalent experience
- Possesses good typing and I.T. skills
- Able to speak and understand Welsh - Level 4 or 5
- Meets all essential criteria as per attached job description/person specification
- Previous experience in an administrative role in the NHS or similar organisation
- Meets all essential criteria as per attached job description/person specification
- Good interpersonal and communication skills, able to establish effective working relations with internal and external contacts
- General keyboard skills
- The post also requires excellent communication skills
Job summary
The ability to speak Welsh is essential for this role.
The ability to converse in both English and Welsh is essential for this job. The Non-Emergency Patient Transport Service is responsible for providing non-emergency and pre-planned transport, to and from hospitals and treatment centres for patients who have appointments at out-patient clinics, day surgery units, and day centres. The service acts as a vital link between communities and is an important and integral part of the overall package of health care provided by the Ambulance Service in Wales.
The successful applicant will have a can do attitude, demonstrate that they have worked as part of a team, possess excellent communication and active listening skills, ideally have experience in working in a customer focused environment.
We currently have a permanent contract for 37.5 hrs per week. This post will be based in our NET Centre in Ty Elwy, St Asaph Business Park, St Asaph. The successful candidate will be expected to work to cover any hours between 0800-1800 weekdays on a rota basis to match the service demands.
Main duties of the job
The successful post holder will be required to work within a team dealing with all telephone enquiries from patients and hospitals for all issues associated with Non-emergency ambulance transport this includes, processing telephone calls from members of the public and hospital staff requesting non-urgent ambulance transport, working through an established criteria staff will assess the most appropriate method of transport for patients, and then accurately process this request accordingly utilising the Trusts databases. Duties also include checking systems to see if transport has been booked, inputting requests, identifying arrival times of transport on the day of journey, and providing support to the planning and day control teams within the NEPTS department.
The position involves inputting details speedily and accurately onto a computer system; therefore excellent keyboard skills are essential. The successful applicant should be competent when undertaking given tasks, have good interpersonal skills, be educated to a good educational standard and possess typing and I.T. skills.
A good knowledge of the geographical areas of all Wales would be advantageous and the ability to converse in the Welsh Language is essential for these posts.
About us
#RemarkablePeopleOur workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we're needed.
The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups.
Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you're sure to find a career with us which is fulfilling, challenging, and rewarding.
In line with the Trust's Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position.
Date posted
22 April 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£23,970 a year per annum pro rata
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
020-AC035-0425W
Job locations
WAST HQ Ty Elwy, St Asaph Business Park, St Asaph, LL17 0JL
WAST HQ Ty Elwy, St Asaph Business Park
St Asaph
LL17 0JL
Job descriptionJob description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person SpecificationPerson Specification
Qualifications
Essential
Experience
Essential
Desirable
Abilities and skills
Essential
Desirable
Qualifications
Essential
Experience
Essential
Desirable
Abilities and skills
Essential
Desirable
Additional informationDisclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Welsh Ambulance NHS Trust
Address
WAST HQ Ty Elwy, St Asaph Business Park, St Asaph, LL17 0JL
WAST HQ Ty Elwy, St Asaph Business Park
St Asaph
LL17 0JL
Employer's website
https://www.ambulance.wales.nhs.uk/en/5 (Opens in a new tab)
Employer details
Employer name
Welsh Ambulance NHS Trust
Address
WAST HQ Ty Elwy, St Asaph Business Park, St Asaph, LL17 0JL
WAST HQ Ty Elwy, St Asaph Business Park
St Asaph
LL17 0JL
Employer's website
https://www.ambulance.wales.nhs.uk/en/5 (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.