Job description

Job responsibilities

PURPOSE

In partnership with members of the multidisciplinary team the post holder will lead the development; implementation and evaluation of a seamless complex care service, ensuring clients receive the highest standard of clinical support.

KEY AREAS OF RESPONSIBILITY

Communication & Relationships:

Provide specialist nursing advice and support to the team and their families throughout the care pathway, utilising their skills of clinical expertise, education, and management to ensure a seamless service

Work closely with the multidisciplinary team in hospital and the community to ensure a co-ordinated quality service and will be actively involved in education, audit and research

Engage and lead discussions in regularly scheduled commissioner and multidisciplinary team meetings

To work effectively with the wider nursing and administrative team to source, recruit and develop a wide ranging and varied complex care team to meet the needs of each individual client. Ensuring the team members are skilled, confident and well supported to deliver excellent care.

Communicate and liaise with clinical managers to achieve effective knowledge sharing and appreciation of all complex care activity.

Attend weekly case management meetings to keep the team updated on their care package and provide support to other members of the team when needed.

Client Care:

Complete clinical assessment, care planning, Risk Assessments, monthly audits and care package reviews as set within company time frames

Complete and investigate incident reports where appropriate, with the support of the Director of Nursing and the Registered Manager

Provide clients and staff with specialist advice to manage complex symptoms

Develop, improve, and promote the service ensuring the delivery of high quality, cost effective care

Work closely with community and relevant network, other hospital and community staff to ensure an effective seamless service

Provide on call cover for a week on a rotational basis for emergency call handling for out of hours clinical advice and support. The on call cover will also provide emergency rostering coordination should there be any short notice/out of hours changes required. Personal commitments should be avoided whilst on call and you are responsible for arranging any swaps relating to the on-call rota yourself through liaison with your colleagues.

To ensure appropriate procedures are in place/adhered to/measured for all clinical risk management

Ensure robust and well planned/researched audits are carried out effectively and regularly i.e. Client notes and MAR audits.

Contact the Client on a weekly basis to ensure that they have the opportunity to report any concerns, in order to build a solid working relationship and to keep communication pathways open.

Professional Development and Education Responsibilities:

Participate in the planning and delivery of formal and informal education programmes for clients, carers and all appropriate staff

Ensure that professional knowledge and practice is constantly updated

To recognise indications of staff stress and seek help, as appropriate

To maintain NMC registration & training requirements for the role

To take advantage of training and study opportunities when possible

To identify with the Director of Nursing a personal development plan in line with Health & Social Care Services objectives and your personal need

To take responsibility and accountability to upskill oneself to meet the needs of their clients

Leadership and Management:

To manage diary flexibly to meet the needs of your clients and the business between Monday to Friday and weekends at discretion. You must possess exemplary organisational skills to be able to multitask, prioritise your workload and time management to ensure delivery of outcomes and goals in a timely manner and meet strict deadlines to facilitate and accommodate the following:

1. Inductions for new members of staff

2. Support new carers with meet and greets

3. Mobilise new carers within care packages, complete competency sign-offs and yearly renewals

4. Clinical supervisions, spot checks and appraisals.

With support, manage a caseload based on flexible principles and prioritise the care needs of clients

In conjunction with their line manager develop the skills to provide an initial response to complaints and queries, and have a working awareness of the company complaints procedure

Maintain accurate and concise records that produce statistical data for the purpose of evaluation and development of the service

To lead by example, providing clear management and leadership whilst promoting and developing team spirit.

To provide mentorship and coaching to new Nurse Managers as agreed with the Director of Nursing.

Job responsibilities

PURPOSE

In partnership with members of the multidisciplinary team the post holder will lead the development; implementation and evaluation of a seamless complex care service, ensuring clients receive the highest standard of clinical support.

KEY AREAS OF RESPONSIBILITY

Communication & Relationships:

Provide specialist nursing advice and support to the team and their families throughout the care pathway, utilising their skills of clinical expertise, education, and management to ensure a seamless service

Work closely with the multidisciplinary team in hospital and the community to ensure a co-ordinated quality service and will be actively involved in education, audit and research

Engage and lead discussions in regularly scheduled commissioner and multidisciplinary team meetings

To work effectively with the wider nursing and administrative team to source, recruit and develop a wide ranging and varied complex care team to meet the needs of each individual client. Ensuring the team members are skilled, confident and well supported to deliver excellent care.

Communicate and liaise with clinical managers to achieve effective knowledge sharing and appreciation of all complex care activity.

Attend weekly case management meetings to keep the team updated on their care package and provide support to other members of the team when needed.

Client Care:

Complete clinical assessment, care planning, Risk Assessments, monthly audits and care package reviews as set within company time frames

Complete and investigate incident reports where appropriate, with the support of the Director of Nursing and the Registered Manager

Provide clients and staff with specialist advice to manage complex symptoms

Develop, improve, and promote the service ensuring the delivery of high quality, cost effective care

Work closely with community and relevant network, other hospital and community staff to ensure an effective seamless service

Provide on call cover for a week on a rotational basis for emergency call handling for out of hours clinical advice and support. The on call cover will also provide emergency rostering coordination should there be any short notice/out of hours changes required. Personal commitments should be avoided whilst on call and you are responsible for arranging any swaps relating to the on-call rota yourself through liaison with your colleagues.

To ensure appropriate procedures are in place/adhered to/measured for all clinical risk management

Ensure robust and well planned/researched audits are carried out effectively and regularly i.e. Client notes and MAR audits.

Contact the Client on a weekly basis to ensure that they have the opportunity to report any concerns, in order to build a solid working relationship and to keep communication pathways open.

Professional Development and Education Responsibilities:

Participate in the planning and delivery of formal and informal education programmes for clients, carers and all appropriate staff

Ensure that professional knowledge and practice is constantly updated

To recognise indications of staff stress and seek help, as appropriate

To maintain NMC registration & training requirements for the role

To take advantage of training and study opportunities when possible

To identify with the Director of Nursing a personal development plan in line with Health & Social Care Services objectives and your personal need

To take responsibility and accountability to upskill oneself to meet the needs of their clients

Leadership and Management:

To manage diary flexibly to meet the needs of your clients and the business between Monday to Friday and weekends at discretion. You must possess exemplary organisational skills to be able to multitask, prioritise your workload and time management to ensure delivery of outcomes and goals in a timely manner and meet strict deadlines to facilitate and accommodate the following:

1. Inductions for new members of staff

2. Support new carers with meet and greets

3. Mobilise new carers within care packages, complete competency sign-offs and yearly renewals

4. Clinical supervisions, spot checks and appraisals.

With support, manage a caseload based on flexible principles and prioritise the care needs of clients

In conjunction with their line manager develop the skills to provide an initial response to complaints and queries, and have a working awareness of the company complaints procedure

Maintain accurate and concise records that produce statistical data for the purpose of evaluation and development of the service

To lead by example, providing clear management and leadership whilst promoting and developing team spirit.

To provide mentorship and coaching to new Nurse Managers as agreed with the Director of Nursing.

Person Specification

Experience

Essential

• Essential criteria
• Appropriate post registration experience in ICU/HDU
• Appropriate proven leadership and management experience
• Community complex care experience

Desirable

• Desirable criteria
• Proven commitment and experience, evidence in teaching
• Experience as preceptor / mentor
• Experience of undertaking research or audit projects
• Evidence of commitment to research-based practice or evidence of project work undertaken

Qualifications

Essential

• Essential criteria
• Active NMC Registration
• Degree in Nursing
• Relevant accredited post registration qualification at level 3 or working towards

Desirable

• Desirable criteria
• Qualification in Teaching and Assessing

Skills & Abilities

Essential

• Essential criteria
• Organisation and management skills
• Ability to work effectively under pressure
• Ability to problem solve
• Flexibility, adaptability to meet needs of a changing service
• Ability to work alone or as part of a team
• Ability to cope with emotional issues presented in the course of work, and to support others
• Knowledge of national and local specialty specific issues
• IT skills including use of email and Microsoft office packages
• Act as a role model and as a mentor/assessor
• Innovative and participates with practice and policy change
• Awareness of professional responsibilities to self and others
• Commitment to the development and provision of high-quality nursing care
• Excellent interpersonal and communication skills

Experience

Essential

• Essential criteria
• Appropriate post registration experience in ICU/HDU
• Appropriate proven leadership and management experience
• Community complex care experience

Desirable

• Desirable criteria
• Proven commitment and experience, evidence in teaching
• Experience as preceptor / mentor
• Experience of undertaking research or audit projects
• Evidence of commitment to research-based practice or evidence of project work undertaken

Qualifications

Essential

• Essential criteria
• Active NMC Registration
• Degree in Nursing
• Relevant accredited post registration qualification at level 3 or working towards

Desirable

• Desirable criteria
• Qualification in Teaching and Assessing

Skills & Abilities

Essential

• Essential criteria
• Organisation and management skills
• Ability to work effectively under pressure
• Ability to problem solve
• Flexibility, adaptability to meet needs of a changing service
• Ability to work alone or as part of a team
• Ability to cope with emotional issues presented in the course of work, and to support others
• Knowledge of national and local specialty specific issues
• IT skills including use of email and Microsoft office packages
• Act as a role model and as a mentor/assessor
• Innovative and participates with practice and policy change
• Awareness of professional responsibilities to self and others
• Commitment to the development and provision of high-quality nursing care
• Excellent interpersonal and communication skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Contollo Care Group

Address

Pure Offices

Lake View Drive

Annesley

Nottingham

NG15 0DT

Employer's website

https://www.yorhealthcare.co.uk/ (Opens in a new tab)