Employer Industry: Healthcare Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely over time
- Excellent benefits including up to 8% company retirement contribution
- Generous Paid Time Off and 10 paid holidays
- Paid professional development
- Competitive health and welfare benefit package

What to Expect (Job Responsibilities):
- Collaborate with a team of medical assistants and advanced practice clinicians in a call center setting
- Manage telephone calls that range from routine to emergent, requiring prescription writing and interaction with on-call MDs
- Access and utilize comprehensive patient information via the fully-integrated EMR system, Epic
- Provide advice and reassurance to concerned parents calling during off-shift hours
- Perform triaging and ensure clear verbal communication with callers

What is Required (Qualifications):
- Must have graduated from a master's level state program and NLN approved NP program or a state approved program for Physician Assistants
- Possess state licensure to practice in the expanded role and national certification as a PA in Massachusetts
- Minimum of 2 years of experience in a clinical setting, with ambulatory experience preferred
- Strong triaging skills and excellent verbal communication
- Proficient writing skills and experience with Electronic Medical Records (EMR) and EPIC

How to Stand Out (Preferred Qualifications):
- Experience in pediatric care or call center environments
- Ability to work overnight shifts, weekends, and holidays

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