Current employees: Please apply through the employee portal to be considered for this opportunity.

Pay Range:

$21.26 - $25.99 Hourly

Department:

Department of County Human Services (DCHS)

Job Type:

Regular Represented

Exemption Status:

United States of America (Non-Exempt)

Closing Date (Open Until Filled if No Date Specified):

August 29, 2023

The Opportunity:

Overview

If you have a passion and drive to serve others and are seeking a real opportunity to have a positive impact on the community, we invite you to apply!

Aging, Disability and Veteran Services (ADVSD) a part of Multnomah County Department of County Human Services (DCHS) is currently looking for dedicated and compassionate individuals to provide services as an Office Assistant 2.

As an Office Assistant 2 you will be the first point of contact for clients and the public. You will perform clerical and customer service functions and will be cross trained to cover a variety of duties to support team members and serve customers. Typical duties you will find daily include receptionist tasks, switchboard responsibilities, client disbursements and receipting. Additionally you will be responsible for filing duties, information management, processing invoices, maintaining and operating equipment while working under established business controls and general support to internal customers.

The eligible list created from this recruitment may be used to fill future regular, limited duration, or temporary positions.

To Qualify:

Multnomah County is committed to the diversity of our workforce and our strength lies in the perspectives our employees bring to their work. We encourage applications from members of historically underrepresented racial/ethnic groups, women and individuals with disabilities, veterans and LGBTQIA+ community members. Multnomah County promotes inclusion, equity and fairness where everyone is treated with respect and dignity.

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of the selection process page .

Minimum Qualifications/Transferable Skills*:

• High school diploma or GED

• Two (2) years of general office support or customer service experience dealing directly with the public

• Must pass a criminal background check

Preferred Qualifications/Transferable Skills*:

You do not need to have the following preferred qualifications/transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.

• Ability to promote a culture of respect, inclusiveness, and appreciation of diverse perspectives, backgrounds, and values

• Ability to be flexible and transition between tasks

• Patience and compassion when dealing with challenging and sometimes emotional situations

• Ability to use standard office software and follow standard office procedures

• Independently handle general customer inquiries and complaints.

• Ability to effectively organize/prioritize work to meet deadlines.

• Ability to provide excellent customer service to both internal and external customer

We acknowledge that experience and transferable skills can be obtained through traditional and non-traditional means, we encourage and support all candidates who believe they have the experience needed to apply.

*Transferable Skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experiences that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.

Screening and Evaluation:

For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows. The selection process is subject to change.

The Application Packet:

-- Only apply ONCE for this opportunity. Duplicate applications CANNOT be submitted in Workday. --

Your completed application must include the following:

• A completed online application and/or resume. Covering relevant experience and education. Please include the following for each employer: name of employer, location, dates of employment, your title, and a summary of your responsibilities.

Optional Cover Letter: Many candidates find that they can describe their knowledge, skills, and abilities better if they include a narrative cover letter along with their resume and/or online application. Therefore, we are providing candidates an opportunity to provide a cover letter if they wish. However, a cover letter is not required and your application packet will be considered complete if you do not submit one. The submittal or non-submittal of a cover letter will not be a factor in the assessment/evaluation of candidates.

Note: The application, resume, and cover letter should clearly demonstrate your work experience/skills and how they relate to the descriptions provided in the ‘Overview’ and ‘To Qualify’ sections of this job posting. Please be thorough, as these materials will be used to determine your eligibility for an interview. We will not review attached files that are not your resume, your cover letter, or documentation that establishes your eligibility for veterans' preference . The recruiter as listed on the job announcement must receive all attachments by the closing date of the recruitment. Please attach veterans' preference documentation to the separate Oregon Veteran Preference Questionnaire, not the regular application. Please contact the recruiter as soon as possible if you experience complications uploading your attachments.

• Internal candidates: After you have applied, you will receive the Oregon Veteran Preference Questionnaire in your Workday inbox. Your application as an internal candidate is not complete until you fill out and submit the Oregon Veteran Preference Questionnaire.

• External applicant: When completing the application on Workday as an external candidate (including volunteers, unpaid interns, contractors, and community partners) through https://multco.us/jobs , you will come to a page where you will see the "Resume/CV" section. This is the place where you may upload your resume and cover letter by clicking the “Upload” button for EACH document you’d like to upload. There will be no other prompts for you to upload your resume and cover letter.

• Do not click the “Submit” button before you upload your documents.

After You Apply:

• Please save a copy of this job posting for your reference, as it will not be available for you to view online after the job posting closes.

• Log in to your Workday account before the job posting closes to see if you have any pending tasks or actions to complete. These can be found under the “My Applications” section. You must complete these tasks or actions before the job posting closes.

• Check both your email and Workday account for updates regarding this recruitment.

The Selection Process:

For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows:

• Initial review of minimum qualifications

• An evaluation of application materials to identify the most qualified candidates

• Consideration of top candidates through phone screen and/or interview

• Background and reference checks

Note: Application information may be used throughout the entire selection process. This process is subject to change without notice.

Additional Information:

Type of Position: This AFSCME Local 88 union-represented full-time position is eligible for overtime.

Schedule: Core business hours are Monday – Friday, 8:00 AM – 5:00 PM.

Locations: This recruitment will be used to fill vacancies at all locations.

Benefits: Multnomah County offers a generous benefits package. For more information about our benefit offerings, please visit: https://multco.us/benefits/new-employee-benefits

Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.

We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.

Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply.

Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.

Questions?

Recruiter:

Jon Marquardt

Email:

jon.m.marquardt@multco.us

Phone:

+1 (503) 9888647 x88647

Application information may be used throughout the entire selection process. This process is subject to change without notice.

Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.

Job Profile:

6001 - Office Assistant 2