Overview

Exciting Career Opportunity with Avance Care!

Join our rapidly expanding network of 37 practice locations in the Triangle Area (Raleigh-Durham-Chapel Hill), the Charlotte Region, and Wilmington, NC.

Avance Care is dedicated to elevating the standard of healthcare. As one of North Carolina's largest networks of independent primary care practices, we offer comprehensive services to support the physical, mental, and emotional health of our patients.

As the Office Manager, you’ll oversees all aspects of the clinic operations by ensuring patient, staff and provider satisfaction 24/7 while maintaining all Avance Care quality standards. In addition to supervisory responsibilities of being accountable for all patient coordinators, medical assistants, the clinic and, assists and collaborates with providers.

• This is a full-time role working 40 hours a week and may help with coverages during the weekdays and weekends as needed.

• We operate in a busy, fast-paced environment, and we seek a candidate who thrives under such conditions.
• We offer a comprehensive benefits package available on the first of the month following 30 days of employment.

Selected Responsibilities:

• Supervises all staff daily to ensure proper procedure are followed
• Recruits, interviews, trains, counsels, coaches, disciplines, and terminates employees, as necessary
• Creates schedules and rotations for staff
• Coordinate coverage for all employees during callouts and emergency situations
• Oversees vacation requests and ensures continuous shift coverage
• Review and authorize payroll to ensure accuracy and timely processing for staff
• Conducts annual reviews and monthly check-ins with staff
• Conducts staff meetings to share information and communicate on company issues
• Advises practice owner on all non-routine matters relating to the operations and affairs of areas responsible, especially maters of significant progress, problems, and potential problems
• Addresses patient complaints in a timely manner with tact and compassion and alerting other parties when necessary
• Addresses employee complaints in a timely manner and alerting other parties when necessary
• Ensures HIPAA and OSHA compliance:
• Interacts with vendors, suppliers, and other related entities as needed
• Orders and maintains medical/office/vaccine supply inventory
• Maintains practice locations – break/fix, equipment maintenance, preventative maintenance contracts, etc.
• Performs weekly deposits into bank account
• Ensures front-end collections (deductibles, patient balances, co-pays, and co-insurance) are being collected

Candidates should have at minimum an associate’s degree with 3-5 years of relevant experience required. A Bachelors, or Masters Degree in Health or Business Administration, Healthcare Management, or related degree highly preferred. Having one of the following: Certified Nursing Assistant (CNA), Emergency Medical Technician (EMT), Licensed Practical Nurse (LPN), Graduate of Medical Assisting Program (MA), or Certified Medical Assistant (CMA) a plus.

Other Priorities:

• Collaborative team player
• Strong multi-tasking skills
• Ability to adapt and problem solve
• Strong project management
• Highly proficient in Microsoft Office applications- Word, Excel and PowerPoint
• Efficient time management and workload prioritization
• Strong interpersonal skills
• Ability to inspire and motivate
• Experience with eClinicalWorks (eCW), or Epic, preferred
• Ability to communicate, read, and interpret common medical terminology in English and Spanish by being bilingual is a plus.

If you are excited to join a growing organization focused on changing the way healthcare is delivered to patients in North Carolina, please submit your resume.

Avance Care provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to religion, race, creed, color, sex, sexual orientation, gender identification, alienage or citizenship status, national origin, age, marital status, pregnancy, disability, veteran or military status, predisposing genetic characteristics or any other characteristic protected by applicable federal, state or local law.

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