Employer Industry: Retail Furniture

Why consider this job opportunity:
- Opportunity for career advancement within a leading retail organization
- Supportive and collaborative work environment focused on customer service
- Engaging work that involves direct interaction with customers
- Comprehensive training and support for new employees
- Chance to contribute to a positive customer experience in a dynamic retail setting

What to Expect (Job Responsibilities):
- Supervise and perform all functions in the Guest Services Office
- Answer incoming calls, distribute calls/messages, and manage the store's voicemail
- Handle customer complaints and follow up on existing customer service tickets
- Maintain office supplies and ensure the Guest Service Office is adequately staffed
- Assist with hiring, performance reviews, and training for Office Assistants

What is Required (Qualifications):
- High school diploma or general education degree (GED)
- One to three years of related experience and/or training in an office environment
- One year of experience in a customer service role
- Strong math skills with excellent communication and customer service abilities
- Ability to multi-task and stay highly organized while following instructions

How to Stand Out (Preferred Qualifications):
- Experience with Microsoft Word, Excel, and O365
- Previous experience in an HR or payroll-related role
- Familiarity with OSHA regulations and safety compliance
- Proven ability to work independently while exercising discretion

#Retail #CustomerService #CareerOpportunity #TeamLeadership #OfficeManagement

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