Canada Post
Officer, Corporate Correspondence
This job is now closed
Job Description
- Req#: 171554
- Assesses, researches and generates appropriate responses to correspondence addressed to the President, Chairman, Minister and senior executives from elected officials, customers, unions, and employees to resolve written enquiries within established standards. Edits correspondence prepared by other functions for the President’s, Chairman’s or senior executives’ signature.
- Generates reports and monitors the status of all correspondence cases. Determines and identifies sensitive issues requiring immediate action. Summarizes requests from the President, Chairman and senior executives to other senior executives/functional representatives and follows up on action to be taken.
- Maintains awareness of corporate policies, projects, positions, and of government policies. Works with appropriate functions to create corporate positions and ensure consistency in corporate messages. Makes recommendations for corrections and improvements in services or policies.
- Identifies existing and emerging problems, issues and trends to advise and/or respond to the needs of other functional areas to protect corporate image and business.
- Contributes to other functions’ short-term or ongoing projects to respond to urgent issues, changes in public opinion and changes in policies or services. Prepares briefings for departmental executives, committees, and other functions.
- Develops and provides training for the coaching and development of new writers, Canada Post contractors and representatives from other functions to ensure corporate standards are maintained in responding to external customers. Regularly reviews the correspondence prepared by new writers and other functions to ensure the standards are maintained.
- Maintains a master list of approved corporate responses and adds information to a shared subject database.
- Prepares purchase orders and contracts and prioritizes, coordinates, and monitors the work of contractors/suppliers to ensure agreed-upon services are delivered within approved funding.
- Completion of post-secondary (College/University) courses in a related field such as Communications or English Literature.
- Master’s degree in English, English Literature or Communications would be an asset.
- 1-3 years of related work experience in a correspondence service environment or a creative writing/communication service environment is required.
- 1-3 years of related work experience in an issues management environment.
- 1-3 years of related work experience working closely with leadership at all levels (ex. senior executives).
- Superior written communication skills as evidenced by success on the qualifying examination administered by the Corporate Correspondence Service.
- Sound judgment and diplomacy in dealing with sensitive and confidential issues
- Proficient computer skills and competent with Microsoft Office programs.
- Strong organizational, prioritization and time-management skills.
- Good interpersonal skills.
- Team player who is also able to work in an autonomous setting
- Strong oral and written communication skills.
Job Requisition Id: 171554
Business Function: Corporate and Government Affairs
Primary City: Ottawa
Province: Ontario
Employment Type: Full-Time
Employment Status: Permanent
Language Requirement: Bilingual Imperative (BBBB)
Employee Class and Level: UPCET01
Number of Vacancies: 1
Job Closing Date (MM/DD/YYYY): 09/12/2023
All qualified candidates will be considered however preference will be given to Indigenous people (First Nations, Metis or Inuit) or persons with a disability. This is a special measure employment equity initiative and candidates from this group who wish to qualify for preferential consideration must self-identify.
Job Description
The Officer Corporate Correspondence writes and edits responses to correspondence from elected officials and external customers on a wide variety of topics and issues, principally for the signature of the President, Chairman, Minister and senior executives.
Job Responsibilities
Below are the main job requirements and responsibilities for the Officer Corporate Correspondence.
Job Responsibilities (continued)
Qualifications
Education
Experience
Other Candidate Requirements
Other Information
Safety Sensitive Positions
This position may be considered a Safety Sensitive position and has additional requirements under Canada Post's Substance Use Policy.Employment Equity
Canada Post will represent Canada’s diversity and provide a safe and welcoming workplace that embraces and celebrates our differences. We are committed to employment equity and encourage applications from women, Indigenous People, persons with disabilities and visible minorities.
Disability is defined as a persistent or episodic physical, sensory, or mental health condition and/or functional limitation. Disability includes both visible and hidden conditions and/or limitations that may impact vision, hearing, mobility, flexibility, dexterity, pain, learning, developmental, mental/psychological, and memory.Conflict of Interest
The Conflict of Interest Policy prohibits employees from hiring, supervising or reporting to, directly or indirectly via the reporting hierarchy, their immediate family or close personal relations. Should you feel that you may be in an actual or potential Conflict of Interest in regard to this job opportunity, you must communicate with the designated Human Resources representative.Accommodation
Canada Post is committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you are contacted by Canada Post regarding a job opportunity, please advise if you have any restrictions that need to be accommodated. All information received in relation to accommodation will be kept confidential.
Important Message
Your application must clearly demonstrate how you meet the requirements as Canada Post cannot make assumptions about your education and experience. We thank all those who apply. Only those selected for further consideration will be contacted.Our signature behaviours
Make the call – We’re empowered to make decisions, respectfully challenge the status quo, and support others to do the same.
Know the destination– We understand Canada Post’s strategy and goals and how we contribute to them, and we move forward with open minds when exploring new approaches. Deliver for others – We take pride in doing our personal best, demonstrate care for others, and support and encourage them to reach their potential.
Ignite our pride– We play a role in making Canada stronger by celebrating who we are, the communities we service, and issues that matter.
Our values
Our Values have three dimensions: “We matter as individuals, We matter to one another, We matter to our country”
TRUST
I earn the trust placed in me every day, and I trust that my safety and well-being are everyone’s top priority.
We do our best work when we trust each other.
We value the trust Canadians have in us, and understand it is earned with every decision and interaction.
RESPECT
I understand respect is the foundation of a successful workplace.
We respect each other as colleagues and treat each other as we would like to be treated.
We respect our country and the communities we serve, and understand we have a responsibility to be a positive force for change.
DELIVER
I challenge myself to safely deliver every day because what I do matters.
We are a network of people, united by what we accomplish and deliver together.
Delivering a stronger Canada for Canadians is at the heart of what we doAbout the company
Canada Post Corporation, trading as Canada Post, is a Crown corporation which functions as the primary postal operator in Canada.