Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

This role is responsible for providing customer service to customers in OM branches, primarily in navigating the digital customer service platform during the Two-pot retirement fund withdrawal window period.

• Will assist with managing queues and reducing pressure on Branch staff.
• Will assist customer on digitally enabled device with their Two-pot retirement fund transaction:
• Providing reading information
• Self-service guidance
• Call centre details
• Submission process through customer’s device

Minimum Requirements:
• National Senior Certificate or Equivalent NQF 4

Competencies:
• Customer Centricity
• Tech savy
• Effective communication skills
• Multi-lingual

Skills

Education

Closing Date

12 June 2024

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19.

All prospective employees are required to disclose their vaccination status as part of the recruitment process.

Please refer to the Old Mutual’s Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so.

The Old Mutual Story!