Employer Industry: Victim Services and Case Management

Why consider this job opportunity:
- Salary up to $94,160.00
- Opportunity for career advancement and growth within the organization
- Flexible work environment with the option for 100% remote work
- Chance to make a meaningful impact by assisting older Americans who are victims of fraud
- Supportive and collaborative work environment focused on mutual respect and open communication
- Engaging and diverse work that involves training and technical assistance for various stakeholders

What to Expect (Job Responsibilities):
- Provide expertise and staff support for a nationwide hotline assisting elder fraud victims
- Deliver excellent customer service to all callers and meet project service metrics
- Manage casework for individuals reporting fraud, including documentation and referrals
- Collaborate with internal teams to develop communications plans and public awareness campaigns
- Ensure compliance with relevant state and federal requirements for call center operations

What is Required (Qualifications):
- Bachelor's degree in a Human Services subject area
- At least 3 years of experience working with older adults experiencing victimization or fraud
- Minimum of 2 years of experience delivering training and technical assistance to victim service programs
- Demonstrated high-level technical writing skills
- Ability to obtain a Public Trust security clearance prior to the start date

How to Stand Out (Preferred Qualifications):
- Master’s Degree in a Human Services subject area
- Experience working on national-level victim service efforts
- Proficiency in analyzing quantitative and qualitative data
- Experience staffing a Call Center/Hotline or providing services in a fast-paced environment
- Detailed knowledge of local victim service providers and state coalitions

#VictimServices #CaseManagement #ElderFraud #RemoteWork #CareerOpportunity

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