Employer Industry: Cybersecurity

Why Consider this Job Opportunity:
- Salary range of $90,000 - $130,000 depending on experience
- Competitive bonus potential
- Unlimited Paid Time Off (PTO) policy
- 100% employee coverage for healthcare, with 50% coverage for dependents
- Collaborative and innovative work environment
- Opportunities for professional growth and development

What to Expect (Job Responsibilities):
- Manage the governance of the onboarding experience for customers adopting employer products and services
- Define, build, and maintain onboarding project plans to ensure timely delivery of value
- Coordinate and resolve customer escalations during the onboarding process
- Develop clear communication for enterprise-class customers regarding project timelines and key deliverables
- Collaborate with sales and customer success teams to mitigate customer risk and identify upgrade opportunities

What is Required (Qualifications):
- 5+ years of experience in customer support, customer success, or account management focused on SaaS, Cloud, or Security providers
- 5+ years of direct customer management experience with a focus on onboarding
- Proficient in driving communication, conflict resolution, and project management
- Excellent written and verbal communication skills
- 3+ years of experience using Gainsight, Salesforce, or other Customer Success Management-related CRM platforms

How to Stand Out (Preferred Qualifications):
- Strong problem-solving abilities with a collaborative approach
- Experience managing complex project deliverables in a fast-paced environment
- Familiarity with security industry trends and best practices

#Cybersecurity #ProjectManagement #CustomerSuccess #CareerGrowth #CompetitiveBenefits

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