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SAAS Onboarding Specialist - East Coast (Remote/Hybrid)


PayCompetitive
LocationDetroit/Michigan
Employment typeFull-Time

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  • Job Description

      Req#: 2a237543-418a-44b1-9f1e-700246555853
      Employer Industry: Relationship Marketing Software

      Why consider this job opportunity:
      - Competitive salary and benefits package
      - Opportunity to work in a fast-paced and dynamic environment
      - Be part of a growing team and make a real impact on customer success
      - Continuous learning and development opportunities
      - Flexibility of remote work with team meetings a few times a month

      What to Expect (Job Responsibilities):
      - Deliver exceptional onboarding experiences through personalized calls, demos, and training sessions
      - Become a product expert, confidently guiding customers on how to leverage the SaaS platform to achieve their goals
      - Cross-collaborate with the Customer Success, Product, and Engineering teams to ensure a seamless handoff after onboarding
      - Develop and maintain onboarding processes and resources, striving for continuous improvement
      - Proactively identify and troubleshoot customer issues, resolving roadblocks and exceeding expectations

      What is Required (Qualifications):
      - Minimum 1 year of experience in a customer service or onboarding role (SaaS experience required)
      - Strong project management skills with cross-functional teams
      - Strong communication and interpersonal skills, with the ability to build rapport with customers
      - Excellent presentation and training skills, comfortable leading workshops and demonstrations
      - Proven ability to work independently while also collaborating effectively within a team

      How to Stand Out (Preferred Qualifications):
      - A passion for technology and a desire to learn about new software solutions
      - Excellent problem-solving skills and a proactive approach to addressing customer needs
      - Strong attention to detail and a commitment to delivering high-quality service

      #CustomerOnboarding #SaaS #RemoteWork #CareerGrowth #CustomerSuccess

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      We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
  • About the company

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