Employer Industry: Healthcare Services

Why consider this job opportunity:
- Salary up to $20.00 per hour
- Opportunity for career advancement and growth within the organization
- Hybrid work model with a required commute of 2-3 days per week
- Supportive and collaborative work environment focused on employee well-being
- Chance to make a positive impact on the lives of patients and caregivers

What to Expect (Job Responsibilities):
- Guide patients' chosen caregivers in submitting required work and medical documentation
- Schedule and conduct remote orientations with patients and caregivers
- Complete background checks and follow up as needed according to the results
- Effectively input and update case files and account data in Salesforce CRM
- Manage call dashboards and reporting to assist in managing assignments

What is Required (Qualifications):
- At least 1 year of previous experience in a fast-paced customer service role
- Proven exceptional customer service experience
- Experience in a high-volume inbound and outbound call environment
- Strong phone and verbal communication skills along with active listening skills
- Attention to detail and data accuracy

How to Stand Out (Preferred Qualifications):
- Bilingual in Spanish or other languages preferred
- 2 years of Salesforce experience
- 2 years of Medicaid experience in a home care agency environment

#HealthcareServices #CustomerService #CareerOpportunity #CompetitivePay #HybridWork

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