About Us Stellar Virtual was founded in 2019 with one school in Texas. We serve parents of K-12 students, unhappy with their current school, or needing an at-home/flexible learning environment. Today, Stellar Virtual has grown to six schools across three states:
Texas, Arizona, and Indiana . Stellar Virtual is committed to going above and beyond for our virtual families.
Our Promise Empowering families with the choice of a high-quality virtual school with dedicated staff focused on student outcomes and an exceptional customer experience, our program will enable students to thrive and unleash their full potential.
Our Mission Empowering Families. Unleashing Potential. Our Core Values Stellar Virtual has five core values that shape and define our organization's culture across all programs and locations. Each establishes a shared sense of purpose and creates a cohesive environment where everyone can feel connected to the mission.
- Go the Extra Mile (Go): Customer Service is everyone's job.
- Make Your Motion Matter (Make): Prioritize, focus, and support Stellar Virtual goals.
- Kids First, Always (Kids): Our actions, decisions, and behaviors are always grounded by those we serve, students and their families.
- Respect: Assume positive intent with our students, families, and colleagues.
- Create, Collaborate, & Communicate (the Cs): Demonstrate the skills we want our students to learn.
We remember our values with this phrase: Go Make Kids Respect the Cs!
Our core values promote a culture of identity, safety, and trust. When a company consistently adheres to its values, it builds credibility with employees, customers, partners, and other stakeholders to anchor Stellar Virtual's long-term vision and strategic goals.
Technology Aspect Stellar Virtual does not currently provide all employees or contractors with the necessary equipment (i.e., computers, internet service, telephone, home office setup, etc.) required for employment. Depending on your position, you may be assigned a company-issued device to use throughout your tenure of employment.
Equal Employment (EEO) Statement At Stellar Virtual, we embrace diversity and foster an inclusive and supportive work environment. We welcome applicants from all backgrounds and experiences. Stellar Virtual is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Position Overview As an Onboarding Specialist at Stellar Virtual, you will play a key role in welcoming students and families to our online community. Your main focus will be guiding families through our platforms and ensuring they have a smooth and supportive onboarding experience by helping them understand our tools and resources for success.
Essential Position Functions - Guide students from registration approval through their first login, ensuring a smooth and positive transition experience.
- Track and monitor student logins for each new cohort, proactively reaching out to address any initial access challenges and support successful platform entry.
- Contact parents to communicate system requirements for student login, ensuring readiness and preventing access issues.
- Assist students in navigating our platforms, providing guidance to ensure full understanding and confidence in system use.
- Coordinate with the academic team once students have logged in to enable a seamless course start and alignment with instructional goals.
- Deliver timely and effective support to resolve activation issues or login-related concerns quickly.
- Collaborate with cross-functional teams to continuously improve the onboarding process and enhance the user experience.
- Maintain precise records of onboarding activities, tracking progress and reporting on key metrics for program success.
- Perform other duties as assigned to support the team's goals and ensure a high-quality experience for students and families.
Knowledge, Skills & Attributes - A minimum of two (2) years of relevant experience is preferred, with a strong preference for experience in a virtual education environment, which will be prioritized over candidates without this background.
- Demonstrated expertise in student onboarding and effective family outreach, ensuring a smooth start and ongoing support for students and their families.
- Exceptional organizational skills with the ability to manage multiple tasks and priorities effectively; strong written and verbal communication skills that facilitate clear, empathetic interactions.
- Proficiency with virtual learning tools and online platforms, with the capability to support and guide users across multiple systems.
- Advanced proficiency in Google Workspace (Docs, Sheets, Slides, Drive, Gmail), with extensive experience utilizing these tools for collaboration, reporting, and communication.
Education & Certification Requirements - A minimum of a high school diploma or equivalent (GED) is required.
- A bachelor's degree in a related field or industry is preferred but not required.