A pioneer in K–12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 10 million students in all 50 states. For more information, visit amplify.com.

The Onboarding Specialist, Technical manages and monitors the onboarding and support of customers implementing various Amplify products into their technological and curricular infrastructure.

Our ideal candidate has a background in K-12 technical onboarding as well as experience with meeting tight deadlines, under a high volume demand. We're looking for strong teammates who love collaboration, welcome feedback, and who are quick, eager, and confident when learning new things. The candidate should also have keen attention to detail and solid analytical skills– particularly for technical processes and workflow– and be able to adapt to change on the fly.

This is a contract role. Contract length 12 weeks.

Responsibilities:

• Understand how to set up customers with Amplify’s vast variety of digital products, their nuances, and how the varying individual customer scenarios impact these processes, including the nuances that differ among various states.

• Coordinate all aspects of digital onboarding for new and existing customers in Amplify’s internal systems.

• Maintain consistent and clear communication with the customer and internal teams to ensure a successful launch and setup.

• Managing customer data and monitoring data transfers to ensure the safety of PII and data compatibility.

• Adapt to a fast-paced technical environment, absorbing ever-changing technical nuances and evolving processes, persistently asking thoughtful questions of our technical onboarding team, as well as our engineering and product partners, to better understand exactly what is needed to ensure quality digital implementations.

• Proactively staying up to date with any changes or updates made that impact how we provide access to our customers.

• Ability to deeply research technical issues, and provide solutions for a wide variety of implementation structures.

• Work under tight deadlines with high volume demand, while always ensuring that fidelity to quality and process is upheld.

• Operate with understanding, active listening, patience, empathy, and kindness to customers and partners alike.

Basic Qualifications :

• Minimum of 2-3 years of professional experience in customer service.

• Demonstrated proficiency in information management.

• Experience using Google Suite, in particular Google Sheets and Google Docs.

• Organizational and project management skills.

• Ability to prioritize contract deadlines and tasks.

• Operate with ownership, be a self-starter, and have good attention to detail.

• Demonstrated proficiency in customer service.

Preferred Qualifications:

• Experience using Salesforce.

• Knowledgeable about the application of technology in the K-12 classroom.

• Experience using a Student Information System or similar database experience.

• Experience using Clever or Classlink.

• 2 years experience providing support in an IT/Help Desk Support environment.

Compensation:

The hourly rate range for this role is $21.00-$25.00.

We celebrate diversity and are committed to creating an inclusive environment for all employees. To that end, we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

Amplify is an Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.

This position may be funded, in whole or in part, through American Recovery & Reinvestment Act funds.

Amplify Education, Inc. is an E-Verify participant.

If selected, a background check will be required. As required by state and local laws and district policies, you may also be required to provide additional documentation, such as proof of vaccination or submit to enhanced background screening, including fingerprints.