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Commercial Onboarding and Servicing (COS) is an organization focused on delivering the highest level of service and support to KeyBank Commercial Clients. Within COS, the Onboarding Group is dedicated to providing post-sales solutioning, project management, implementation, and training to those commercial clients establishing new relationships with KeyBank or adding new services to existing relationships. This pivotal stage in the client lifecycle sets the initial impression of what a relationship with KeyBank will be like, and is critical to a client’s decision to expand their KeyBank relationship with additional products and services.

The Onboarding Transformation team leads strategy and initiatives related to improving the client and employee experience within COS Onboarding, driving meaningful change to the process, technology, and people who bring KeyBank’s Commercial products and services to life for clients. As such, the Onboarding Transformation Project Manager is responsible for short and long term process improvement initiatives identified by client or employee feedback. The Project Manager ultimately owns their assigned projects from end to end, from discovery and planning through deployment and operationalization. The Project Manager will concurrently manage multiple workstreams and activities as part of these initiatives, which can include process mapping, analysis, future state design, Minimum Viable Product (MVP) planning and execution and full launch of process or technology changes. The Project Manager also identifies, tracks and evaluates metrics related to these initiatives to determine their success.

ESSENTIAL JOB FUNCTIONS

• Responsible for assigned process improvement initiative including project plan, presentation material and metrics associated (such as time savings, cost savings, client satisfaction, or error reduction).
• Lead meetings with stakeholders, clearly defining the pain points or opportunities driving the initiative, target outcomes, measures of success and indicator metrics for clear understanding by all stakeholders.
• Analyze pain points, client and user feedback, and workflows to determine opportunities for improvement, areas that require further analysis and methods of assessing unknown variables that may limit ability to effectively design for improvements.
• Lead ideation with stakeholders for future state process design, documenting and effectively communicating process steps, dependencies, changes from current state, and risks associated with the designed process.
• Design Pilots/MVP processes to measure business impact, evaluate effectiveness of the designed process, and refine objectives and assumptions for iterative improvement and eventual launch.
• Partner with COS operational units and support elements to prepare and launch process changes across stakeholders.
• Create metrics, materials and presentations to build consensus, clarify expectations, and aid decision making related to initiatives.
• Initiate and conduct necessary research that may need to be done in conjunction with initiatives.
• Lead coordination of internal meetings, and any other required collaboration between internal/external groups to ensure all relevant parties are present and engaged.
• Adhere to all Risk policies and procedures.
• Limited travel required

REQUIRED QUALIFICATIONS

• Bachelor's Degree with a minimum of 3-5 years of relevant experience
• Possess strong process improvement, project management, negotiation, and analytical skills with a demonstrated application of those skills.
• Problem solving mentality that combines a lean improvement skillset and out of the box thinking to deliver client centric solutions.
• Effective written and verbal communication skills, including demonstrated ability to orchestrate and present information and recommendations (virtually or in person) at all levels within the organization, including senior leadership.
• Demonstrated horizontal collaboration across multiple stakeholders with internal partners including operations, onboarding, servicing, finance, sales, legal, compliance, and other internal and external partners including vendors, to develop consensus within the organization and to coordinate resources to support solution development and management.
• An ability to champion change, influence others, and foster teamwork in a cross-functional environment.
• Highly effective working independently with little supervision and comfortable making difficult decisions.
• Self-motivated with ability to participate effectively in a highly collaborative work team environment.
• Excellent organizational skills with the ability to set priorities and handle difficult situations while maintaining strong personal relationships.
• Detail oriented with strong follow through.
• Knowledge of Microsoft Office Programs including Word, Excel, PowerPoint and Project.

PREFERRED QUALIFICATIONS

• Project Management Professional (PMP) Certification
• Experience in Lean Six Sigma or Agile Methodology
• Treasury or banking experience

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties.

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $70,000.00 to $120,000.00 annually depending on location and job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance.

Please click here for a list of benefits for which this position is eligible.

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be Mobile or Home-based, which means you may work primarily either at a home office or in a Key facility to perform your job duties.

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability , veteran status or other protected category.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com .

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