• Job Description

  Req#: 2416980

  ONCOLOGY CUSTOMER SERVICE SUPPORT REP

  At Labcorp, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. You’ll be inspired to discover more, develop new skills and pursue career-building opportunities as we help solve some of today’s biggest health challenges around the world. Together, let’s embrace possibilities and change lives!

  Labcorp Oncology Specialty team has an exciting career opportunity for a Customer Service Support Representative. This fast-paced work-from-home position is part of a dedicated team responsible for assisting patients and clients to better understand health insurance coverage, cost and payment options and to answer billing questions over the telephone.

  Duties and Responsibilities

  • This position requires the ability to:
    • Work in a high call volume environment (averaging ~75 calls per day)
    • Follow established program protocols and procedures
    • Research and communicate complex information in a clear/concise manner
    • Utilize multiple systems/websites simultaneously
    • Assist prospective clients and patients, regarding any questions or inquires related to insurance coverage, financial responsibilities and/or billing (telephone interactions)
    • Receive and process credit card payments over the phone adhering to PCI compliance protocols
    • Document telephone conversations clearly and accurately in the respective systems
    • Update and maintain records in the billing system, including the review of accounts, payment collections and case notes
    • Maintain patient confidentiality and adhere to HIPAA guidelines/regulations
    • Assist with other duties as assigned

  License/Certification/Education:

  Recommended:

  • High school diploma required
  • Associates or bachelor’s degree preferred
  • 1-3 years of applicable experience

  Competencies:

  • Excellent verbal and written communication skills
  • Courteous and compassionate demeanor
  • Knowledge of professional medical billing and collection practices preferred
  • Knowledge of CPT and ICD10 codes highly preferred
  • Medicare/Medicaid billing experience preferred
  • Must be organized and detail-oriented
  • Bilingual in English and Spanish, highly desirable
  • MS Windows, MS Office, and database experience

  Remote Technical Requirements:

  • Internet speed of at least 50 megabytes per second
    • No satellite internet
  • Ability to connect equipment to router/modem with Ethernet cord.
    • Equipment cannot be connected through Wi-Fi

  Ability to work the following schedule: Monday-Friday 7:30am - 4:00pm PST / 10:30am – 7:00pm EST

  Application Window: 4/30/24-5/3/24

  Pay Rate: $15-18/hr

  
  Benefits: All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Commissions, and Company bonus where applicable. For more detailed information, please click here .

  Labcorp is proud to be an Equal Opportunity Employer:

  As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply.

  For more information about how we collect and store your personal data, please see our Privacy Statement.

• About the company

  Laboratory Corporation of America Holdings, more commonly known as Labcorp, is an American S&P 500 company headquartered in Burlington, North Carolina.

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