Job Summary

We are seeking an Online Analyst with 2 to 3 years of experience to join our team. The ideal candidate will have strong technical skills in customer service and English speaking. Experience in ISV and Hi-Tech domains is a plus. This hybrid role involves rotational shifts providing an opportunity to work in a dynamic and flexible environment.

Responsibilities

Provide exceptional customer service to clients through various online platforms

Communicate effectively in English to address customer inquiries and resolve issues

Analyze customer feedback and provide insights to improve service quality

Collaborate with cross-functional teams to enhance the customer experience

Monitor online channels for customer interactions and respond promptly

Maintain accurate records of customer interactions and transactions

Assist in developing and implementing customer service policies and procedures

Utilize technical skills to troubleshoot and resolve customer issues

Participate in training sessions to stay updated on product knowledge and service techniques

Contribute to team meetings and share best practices for customer service

Support the development of online content to assist customers

Ensure compliance with company policies and industry regulations

Adapt to rotational shifts and hybrid work model to meet business needs

Qualifications

Possess strong technical skills in customer service and English speaking

Demonstrate excellent communication and interpersonal skills

Have experience in ISV and Hi-Tech domains (nice to have)

Show ability to work effectively in a hybrid and rotational shift environment

Exhibit problem-solving skills and attention to detail

Display a customer-centric approach and a positive attitude

Maintain flexibility and adaptability in a dynamic work setting.

Online Analyst - CM

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