This is a Remote position. This is a Part-time opportunity. Evening and weekend availability required.

Overview:

The Academic Support Specialist provides academic instructional support services to students in our Online Information and Cybersecurity Operations program.

Responsibilities:

• Working 1-to-1 with students to help them develop their academic skills and assist them through coursework
• Engaging with tutoring strategies such as active listening, note-taking, asking questions, and providing encouragement to students
• Supporting students with study skills such as reading, note-taking, organization, and time management coaching, tutoring, and mentoring
• Troubleshooting to provide academic technology support
• Performing outreach to students needing additional support in their academic coursework
• Developing and gathering additional resources through the mediums of videos, documents, articles, or websites to further support student learning
• Documenting session notes in a learning management system
• Supporting faculty and providing feedback to updates in curriculum

Education/Experience:

• Bachelor's degree in Information and Cybersecurity Operations or Computer Science-related program from a regionally accredited institution.
• 1-2 years relevant work experience within the past 5 years required

Skills/Abilities:

• Knowledge of the OSI and TCP/IP Models
• Knowledge of Network and Server Administration, routing, switching, network protocols.
• Wireless Mobile Security/Networking/CyberSecurity. Knowledge of various security implications of virtualization and storage technologies.
• Familiarity with Python.
• Ability to quickly build connections with students using strong interpersonal skills (including approachability and empathy)
• Experience in a student-centric and hands-on learning environment
• Ability to work in a 5-week accelerated course environment
• Ability to self-manage and work independently in a remote environment
• Ability to prioritize multiple, competing tasks and meet deadlines in a fast-paced environment
• Excellent interpersonal skills, verbal and written communication skills
• The highest levels of integrity at all times
• Strong listening skills and ability to see multiple perspectives

Technical Requirements:

Reliable high-speed internet required

Benefits of Employment

• ECPI University provides comprehensive benefits on the first of the month after thirty (30) days of employment, some of which are highlighted below:
• Competitive compensation
• Retirement plan
• Health Advocate
• Some industry certifications
• Employee Assistance Program (EAP)
• Employee Discounts (i.e. Tickets at Work, Verizon Wireless, MetLife Pet Insurance)
• IPad/Computer Purchase Program
• Employee Referral Program

ECPI University is proud to be an Equal Opportunity Employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.