Employer Industry: Human Capital Management (HCM) SaaS Technology

Why consider this job opportunity:
- Salary up to $25/hour based on experience
- Access to personal and group training with opportunities for career advancement
- Leadership development through individualized support and career mentoring
- Comprehensive benefits including medical, dental, and vision insurance, 401(k) with match, paid time off, paid holidays, and life insurance
- Supportive work environment focused on personal and professional growth
- Flexibility to work remotely

What to Expect (Job Responsibilities):
- Respond promptly to customer inquiries via telephone, email, or chat, providing advanced technical problem resolution for payroll and HCM products
- Analyze and assess customer service needs, collaborating with other departments to develop and implement tailored solutions
- Develop and maintain an extensive understanding of payroll and HCM products to resolve complex inquiries
- Document support interactions comprehensively, including inquiries, complaints, resolutions, and follow-up actions
- Provide expert technical support on installation, operational functions, troubleshooting, and maintenance of payroll and HCM products

What is Required (Qualifications):
- High School diploma or equivalent required
- 2-4 years of front-line customer service experience required
- Advanced proficiency in customer interaction and customer support
- Strong knowledge of product support, specifically in payroll and human capital management (HCM) products
- Proficiency in using customer relationship management (CRM) software to manage and track customer interactions

How to Stand Out (Preferred Qualifications):
- Associate's degree strongly preferred (Accounting, Business, or Customer Service specialization)
- Bilingual candidates desired
- Ability to provide remote technical support and tier 2 technical support
- Excellent service desk management skills
- Strong analytical and problem-solving skills

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