Employer Industry: Healthcare Technology

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on client satisfaction and operational outcomes
- Work with a recognized leader in perioperative IT solutions
- Engage with a diverse client base, ranging from executive teams to individual contributors

What to Expect (Job Responsibilities):
- Manage client questions and concerns through a ticketing system from creation to completion
- Provide clear and concise communications, both verbally and in writing, to clients
- Effectively diagnose and troubleshoot cases by searching for solutions and providing education
- Assist in the creation of Knowledge Base Articles (KBAs) for the Support team
- Maintain detailed records on client work, including communication transactions and issue resolution

What is Required (Qualifications):
- Associate's Degree preferred; Bachelor's Degree preferred
- Knowledge of computers and electronics to diagnose and assess software solutions
- Knowledge of customer service to ensure high client satisfaction
- Ability to communicate effectively through oral, written, and typed mediums
- Skill in active listening to accurately diagnose client issues

How to Stand Out (Preferred Qualifications):
- Experience in technical support or a related field
- Familiarity with perioperative IT solutions or healthcare technology
- Strong problem-solving skills and ability to anticipate client needs
- Experience creating technical documentation or Knowledge Base Articles
- Ability to work independently and manage multiple projects simultaneously

#HealthcareTechnology #ClientSupport #TechnicalSupport #CareerGrowth #DiversityAndInclusion

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