Tata Consultancy Services
Onsite Desk side support Engineer
This job is now closed
Job Description
- Req#: 331500
About the company
Tata Consultancy Services is an Indian multinational information technology services and consulting company headquartered in Mumbai, Maharashtra, India with its largest campus located in Chennai, Tamil Nadu, India.
About TCS:
Tata Consultancy Services is an IT services, consulting, and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 55 years. Its consulting-led, cognitive powered portfolio of business, technology, and engineering services and solutions is delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development. A part of the Tata group, India's largest multinational business group, TCS has over 615,000 of the world’s best-trained consultants in 55 countries. The company generated consolidated revenues of US $27.9 billion in the fiscal year ended March 31, 2023, and is listed on the BSE and the NSE in India. TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index.
Skills and Responsibilities:
•Strong knowledge of desktop/laptop hardware Very strong hands-on experience (H/W and S/W)•Good knowledge of Win 10, Win 7 & MS Office•Knowledge of Mac OS is preferred•Understanding of daily operations and delivery processes•Application / software installation and trouble shooting•Knowledge / exposure on ticketing tools (Service Now)•Windows system administration•Strong Troubleshooting Skills•Hardware, operating system & software knowledge of laptops, desktops & mobile devices etc.•Working knowledge of supporting computer peripherals, like printers, scanners etc.•Touch/smart hands support of all network devices & Servers•Understanding of active directory, networking•Strong knowledge of server and network hardware•Very strong hands-on experience (H/W and S/W)•Strong knowledge of server and network equipment•Hardware, operating system & software knowledge•Touch/smart hands support of all network devices & Servers•Understanding•Clear and strong customer focus and relationship•Good interpersonal and communication skills•Flexibility and ability to prioritize•Ability to perform in adverse situations•Proficiency in English is must with Local Language•Good analytical and coordination skills are essential•Strong work ethic, combined with the ability to work independently
Roles and Responsibilities:
•Provides second-line investigation and diagnosis•Resolves and closes incidents/service requests as per help desk procedures & allocated timelines•Escalates unresolved incidents/service requests within agreed timescales•Logs relevant incident/service request details as per process•Communicates with client regarding incident progress•Ensures tickets are always updated until issues are resolved•Complies with Quality Health Safety Environment (QHSE) and IT policies•Liaises with clients, IT support groups and 3rd party providers when necessary•Performs staging of PCs•Performs IMAC (Install, Move, Add and Change) of End user hardware (Laptops, desktops, mobile devices, printers, desk phones, meeting room devices etc.).•Conducts hardware and software maintenance and support•Troubleshoots and resolves PC incidents and/or VIP requests•Assists with Site Security Officer (SSO) on IT security issues and virus elimination•Assists Server Team & network team whenever touch support is required onsite for servers in local server rooms or NW devices at site.•Creates/maintain documentation•Special events coverage, meeting room & VCON & voice devices support•Local network support and/or assists centralized Network team•Manage the life cycle of hardware, including installation or replacement of back-office equipment such as network hardware (routers, switches, Wi-Fi controller, Wi-Fi Aps)•Maintain server room inventories, room layout and assets list•Centralized hardware and Spare part stocking and inventory management.
Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodations during the recruitment and selection process, please inform Human Resource
Thank you for your interest in TCS. Candidates that meet the qualification for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.