Employer Industry: Managed IT Services

Why consider this job opportunity:
- Salary up to $72,000 per year
- Opportunity for career advancement and growth within the organization
- Hybrid work schedule with in-office days Tuesday to Thursday
- Supportive and collaborative work environment
- Chance to work with a variety of technology devices and solutions

What to Expect (Job Responsibilities):
- Provide technical support to clients, addressing issues related to hardware, software, and connectivity
- Set up, troubleshoot, and repair various devices including PCs, laptops, Macs, Chromebooks, and iPads
- Maintain an inventory of technological equipment and manage the ordering of related supplies
- Troubleshoot network issues, resolve service delivery problems, and escalate challenges as necessary
- Communicate professionally with engineers, clients, and managers to ensure timely resolution of technical issues

What is Required (Qualifications):
- IT-related associate degree or a minimum of 1 year of hands-on experience in technical support
- Strong customer service skills with effective communication in person, over the phone, and via email
- Hands-on experience with Microsoft Operating Systems (Windows 7, Windows 10), MAC OS, and Chrome
- Proficiency in Microsoft Office applications (Word, Excel, Outlook, etc.)
- Flexibility to work rotating shifts (primarily 8 am - 5 pm, with potential shifts ranging from 7 am - 3 pm and 9 am - 6 pm)

How to Stand Out (Preferred Qualifications):
- Knowledge of Google Apps (Docs, Sheets, Drive, etc.) is a plus
- Previous experience working in a Managed Service Provider (MSP) environment is a plus

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