United Software Group Inc. - US South
Onsite W2 Contract Position for DevOps Application Production Support Engineer in Charlotte, NC
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Job Description
- Req#: JPC - 10176518
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Position: DevOps Application Production Support Engineer
Locations: Charlotte, NC
Duration: Contract
Job Description:
Looking for junior level technical support engineer with hands on experience of, Application and production support to manage a critical project for one of our biggest clients in banking domain focusing on SRE/DevOps roadmap. The individual should be passionate about technology and must have excellent communication and problem-solving skills with ability to work independently and/or as part of larger team.
Technical Skills:
• 4+ years of experience in Application Production Support in Linux platform.
• Strong Technical Troubleshooting skill
• Good experience in scripting – Shell, Automations
• Well versed with ITIL - Incident Change Release management
• Basic knowledge of Middleware technologies - Apache Tomcat
• Good experience on application monitoring tool like Splunk, AppDynamics , Grafana, Premetheus.
• Good experience in AutoSys or any scheduling mechanism.
• Good experience in DevOps CI CD tools like Jenkins, Ansible, uDeploy etc.
• Knowledge of Banking domain (preferable)
• Basic knowledge of Database - Oracle SQL
• Good understanding of Infrastructure Technologies like Linux, Windows, MW, Database
• Good to have knowledge of AutoSys or any scheduling mechanism.
• Good to have DevOps SRE, Automation, cloud knowledge.
Process Skills:
• Good knowledge of ITSM Process
• Preferable good knowledge of SDLC
• First point of support for application incidents
• Identifies, diagnoses, and resolves functional and technical problems
• Ensure quality services are delivered with respect to the agreed service level agreement
• Clearly understand client business to recommend, provides and support application services
Behavioral Skills:
• Self motivated
• Good team member
Certification:
• Good to have DevOps, cloud/AWS base training/certification
Skills:
PRIMARY COMPETENCY: Middleware PRIMARY SKILL: Apache Web Server PRIMARY SKILL PERCENTAGE : 60 SECONDARY COMPETENCY: Operating Systems SECONDARY SKILL: Linux SECONDARY SKILL PERCENTAGE: 30 TERTIARY COMPETENCY: IT Service Management TERTIARY SKILL: Incident Management TERTIARY SKILL PERCENTAGE : 10
About the company
United Software Group, Inc. (USG) is a Global Information Technology Consulting Company established in the year 2002 with its Headquarters in Columbus-Ohio, USA. USG is operating a business in 6 countries USA, Mexico, Canada, UK, Ireland and India. USG is a Minority Owned Enterprise (MBE) offering IT consulting, Talent Management and Staff Augmentation Solutions to its Clients. USG is recognized by INC5000 as Americas Fastest-Growing Private Companies and is honored with A+ rating by BBB as a mark of a trustworthy customer-oriented organization. USG’s services are based on requirements specified by operational business users from different industries such as Banking & Financial, Consumer Good and Distribution, Telecommunication, Insurance, Engineering, Healthcare, Life Sciences, Retail, Manufacturing and Automotive.