Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description: The Operational Excellence Manager will be responsible for the tactical coordination of programs and initiatives across Preferred. In this role, the candidate will lead transformational change and partner across organizations to ensure synergies and efficiency. Essential to this role is a proven record of implementing and inspiring an organization for continuous improvement.

Responsibilities:

• Execute on strategy to bring awareness to Operational Excellence and drive SIM submissions across the Preferred organization

• Manage SIM submissions, support, and reporting Create and execute communication plan for Preferred OpEx updates

• Promote idea submissions and manage Speak Up as Council Domain Lead

• Coordinate efforts across various LOBs to ensure efficiency and identify improvement opportunities

• Owns the execution of strategy for the sound application of operational excellence across various functions

• Manage projects and deliver tactical support

• Responsible for defining, implementing, and leading operational best practices; ensure consistency in execution of operational requests

• Understand process pain points and identify improvement opportunities via current state process assessment and VOC/VOA analysis

• Understand client and associate feedback to drive positive, forward-thinking change

• Understand purpose and drive efficiency across our work portfolio

• Ensure all regulatory and compliance standards are met and maintained

Skills:

• Understanding of both operations and investments

• Detailed knowledge of strategy deployment and process improvement

• Strong leadership background with documented ability to deliver results

• Ability to work in a team environment, focus on high quality execution

• Solid analytical skills/problem solving/conceptual thinking

• Strong understanding of operational controls related to compliance or risk management

• Ability to create a strong business case including cost and benefits

• Demonstrates strategic thinking and supports change

Requirements:

• 5+ years of proven, hands-on experience designing/implementing new processes; improving existing processes; process ownership or operational excellence experience

• Critical thinking and logical problem solver. Ability to understand a problem, explore solutions and present pros and cons of alternative options

• Excellent verbal and written communication & executive presentation skills

• Demonstrated project management experience

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - NJ - Jersey City - 101 Hudson St - 101 Hudson (NJ2101), US - RI - Lincoln - 670 George Washington Hwy (RI1541)

Pay and benefits information

Pay range

$102,800.00 - $159,100.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.