End Date

Thursday 26 September 2024

Salary Range

£62,874 - £69,860

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Hybrid Working, Job Share

Job Description Summary

Operates as a functional specialist to support the wider group through leading assigned teams as appropriate.
Will have significant and in depth knowledge of ensuring the group’s current and future resilience, to meet both customer needs and regulatory requirements, developing Operational Resilience strategy, framework and capability, scenario exercising, and accountability through appropriate governance, including business continuity management, incident assessment and response.

Job Description

JOB TITLE: Operational Resilience Insights Manager

SALARY: £62,874 - £69,860

LOCATION: Manchester, Chester, Halifax or Leeds

HOURS: Full time

WORKING PATTERN: Hybrid, 40% (or two days) in an office site

About this opportunity

An exciting opportunity has arisen for someone passionate about Operational Resilience.

You'll help the Group ‘maintain the expected through the unexpected’. You’ll be crafting rich insights to reach better service outcomes for our customers through effective prioritisation of our investment and decision making.

The role will involve setting the vision and strategy for the Group’s Operational Resilience, running and coordinating its implementation, and bringing insight on the impact our customers see and feel from the decisions we make. We play a critical role in supporting the Group’s most senior leaders including Chief Information Officers and the Group Executive Committee to deliver their objectives.

About us

Join us and, as well as making a difference to customers, you’ll enjoy a fulfilling career where you’re free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities – you’ll find them all here.

What you’ll need

• Excellent communication skills, both written and verbal, with the ability to adapt communication styles in aid of different audiences.
• Experience of engaging senior leaders to convey sophisticated information and influencing their decision making.
• A strong understanding of Operational Resilience capabilities and processes to drive robust service outcomes, including access to attain the latest regulatory and industry developments.
• Strong data analytic skills, accomplishment of providing insights to senior audiences.
• Experience of working in a highly regulated environment.

Want to stand out from the crowd? We’d love to see:

• Familiarity with agile methodologies, tools, and ways of working.
• Your intellectual curiosity where you look to innovate and learn quickly from failures.
• Experience in driving strategic and cultural organisational change.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.