NHS
Operational Service Assistant
This job is now closed
Job Description
- Req#: C9412-25-0244?language=en&page=472&sort=publicationDateDesc
- 5 GCSE level A-C qualifications or equivalent in English and Math's or equivalent experience.
- Proficient in Microsoft applications including Outlook, Word, Excel and PowerPoint.
- Computer skills, ECDL or equivalent, Microsoft Office
- Previous experience within the NHS
- Knowledge of Medical Terminology
- Previous administrative experience
- Awareness of the need for confidentiality in accordance with Data Protection Act and national/local guidelines
- Ability to work on own initiative, prioritise own work,
- Full UK driving Licence
- Excellent verbal and written communication skills
- Ability to prioritise own workload
- Good interpersonal skills
- Excellent time management and organisational skills
- Understanding of computer systems used by the department
- 5 GCSE level A-C qualifications or equivalent in English and Math's or equivalent experience.
- Proficient in Microsoft applications including Outlook, Word, Excel and PowerPoint.
- Computer skills, ECDL or equivalent, Microsoft Office
- Previous experience within the NHS
- Knowledge of Medical Terminology
- Previous administrative experience
- Awareness of the need for confidentiality in accordance with Data Protection Act and national/local guidelines
- Ability to work on own initiative, prioritise own work,
- Full UK driving Licence
- Excellent verbal and written communication skills
- Ability to prioritise own workload
- Good interpersonal skills
- Excellent time management and organisational skills
- Understanding of computer systems used by the department
Job summary
The post holder will provide comprehensive, quality, confidential administrative support to the Northwich Care Community Team employed by the Trust. The Operational Service Assistant will be expected to organise their own workload and co-ordinate their activities in conjunction with, and supervised by the Care Community Co-ordinator, to ensure that an efficient service is provided. The post holder will be capable of the full administrative function within the team, and be able to step in to fill gaps, to ensure continuity of services. It is essential that the post holder is able to exercise initiative suitable to the role, and is fully supportive of other colleagues within the team.
Main duties of the job
To provide comprehensive administrative support to the Care Community Team and associated Specialist services including managing calls, referrals, and supporting the clinical staff to respond to the health needs of the population of the Care Community.
To support the Care Community Co-ordinator to liaise with a range of internal and external services and teams regarding appointments and multi-disciplinary meetings.
Exercise own judgement based on acquired knowledge and experience, as to when to deal with queries personally, and when to involve other team members in the Care Community Team and with what degree of urgency.
Build and maintain constructive relationships with others, within the department and externally in order to improve the effectiveness and efficiency of services to patients and support signposting where appropriate of queries and referrals.
Be conversant with all required electronic systems for correspondence, including specialist computer systems, and be able to obtain information from the Intranet/Internet, if requested to do so.
Provide information to parents/carers where appropriate, according to agreed guidelines, where appropriate.
Support Care Community Team with audits, reports and other activity measurement as necessary, including managing databases, obtaining information, and in the presentation of the results.
To carry out other responsibilities / duties at the request of the Line Manager, according to the job holder's competency to do so.
About us
Mid Cheshire Hospitals NHS Foundation Trust (MCHFT) provides good quality, safe and effective healthcare to the people of Cheshire and beyond. The Trust, which manages Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford, was established as an NHS Trust in April 1991 and became a Foundation Trust in April 2008.
We employ almost 5,000 members of staff, provide around 540 hospital beds, with a range of services including accident and emergency, maternity, outpatients, therapies, and children's health.
The Trust is also part of Central Cheshire Integrated Care Partnership (CCICP), a unique local health partnership that provides a range of community services for people across South Cheshire and Vale Royal.
During the Coronavirus pandemic, the Trust was recognised nationally for its 'Be Safe Be EquiPPEd' campaign, which aimed to make the Trust as safe as possible for staff and patients, through supporting the correct use of PPE. The results in the 2020 national NHS Staff Survey showed improvements in all elements of the safety culture theme, with 92% of respondents feeling their role made a difference to our patients. We were also recognised nationally for our workforce health and wellbeing initiatives.
At Mid Cheshire, we value our staff and appreciate that in order to give our patients the best quality, compassionate care, we also need to look after our colleagues.
Date posted
11 April 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,071 to £25,674 a year Per annum
Contract
Permanent
Working pattern
Full-time
Reference number
412-COMM-7101311
Job locations
Northwich HUB
Victoria Infirmary Verdin House, Winnington Street
Northwich
CW81AW
Job descriptionJob description
Job responsibilities
Please refer to the attached job description for full details of job description and main responsibilities.
Job responsibilities
Please refer to the attached job description for full details of job description and main responsibilities.
Person SpecificationPerson Specification
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Skills
Essential
Desirable
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Skills
Essential
Desirable
Additional informationDisclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Mid Cheshire Hospitals NHS Foundation Trust
Address
Northwich HUB
Victoria Infirmary Verdin House, Winnington Street
Northwich
CW81AW
Employer's website
https://www.mcht.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Mid Cheshire Hospitals NHS Foundation Trust
Address
Northwich HUB
Victoria Infirmary Verdin House, Winnington Street
Northwich
CW81AW
Employer's website
https://www.mcht.nhs.uk/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.