At Selective, we don't just insure uniquely, we employ uniqueness.

Our Business

Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2023 and certification as a Great Place to Work® in 2023.

Working at Selective

At Selective, we don't just insure uniquely – we employ uniqueness. Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs. Employees receive comprehensive total rewards packages - including competitive compensation and performance awards, health benefits, and retirement savings - and professional development opportunities and flexible schedules to support their health, wealth, and well-being. Join our team and help make a difference.

The purpose of this position is to design and maintain company forms and provide customer support to resolve system issues, process system transactions, conduct system checks, provide system access and perform updates to various maintenance files. This position is also responsible for coding and keying the companies Manual Policies in ODE. This position partners with IT and BSU staff on projects and system activity as needed. Individual(s) in this position should possess technical skills, strong attention to detail and be a proven team member.

Responsibilities:

• Design and maintain company forms for E&S, CL and PL using Word, OpenText Extreme, Mozart, Documerge or Studio DocuMaker.
• Code and Key manual policies in ODE mainframe system to feed to billing.
• Rate and Issue New Business quotes, renewals and endorsements for Manual policies.
• Provide support to end users, post implementation, for various IT solutions within area of support. Work with IT partners to conduct system maintenance checks when needed.
• Provides customer support for Billing, E&S, Commercial and Personal Lines pertaining to maintenance, processing and issuance of automated insurance transactions.
• Triage error reports and communicate to appropriate BSU or IT partners using RTS, Service Now or Azure to develop solutions for front-end and back-end processing errors.
• Maintain and administer system access for the organization for our core insurance systems.
• Conduct and complete various assigned administrative table updates (ie: electronic forms library, city/county & VIN).
• Process policy corrections, renewal instructions and mail merge letters. Conduct any manual data entry needed for the organization to ensure accurate policy generation.
• Provide support for Agency Interface upload / download.
• Monitor regional support mailboxes and generate new quote proposals for commercial lines policies in CLAS.
• Provide administrative support for various operational tasks as needed, such as sorting and distributing policy output, OFAC monitoring and processing, and mailings.

Qualifications:

• Excellent technical skills along with proven problem solving ability and proof reading skills.
• Experience in Word required.
• Prior Mainframe experience preferred.
• Knowledge of Open Text Extreme a plus.
• Prior experience in forms design preferred.
• Excellent PC automation knowledge & skills Strong communication & presentation skills.
• High School diploma with 3+ years of Insurance Related Business/Technical Experience or College Degree in related field.
• Must be detail-oriented team player with the ability to initiate positive change.

Salary Range: $45,700.00-$75,500.00. The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective's footprint. Additional considerations include the candidate's qualifications and experience.

Selective is an Equal Employment Opportunity employer. That means we respect and value every individual’s unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences – and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions.

Selective maintains a drug-free workplace.

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