PNC
Call Center - Operations Analyst Sr. (Employee Benefits Distribution)
PayCompetitive
LocationPittsburgh/Pennsylvania
Employment typeFull-Time
This job is now closed
Job Description
- Req#: R158482
Employer Industry: Financial Services
Why consider this job opportunity:
- Base salary up to $67,600.00
- Role is incentive eligible, with performance-based payments
- Comprehensive benefits package including medical, dental, and vision coverage
- Generous paid time off, including up to 25 vacation days per year
- Opportunity for career advancement and professional growth within the organization
- Flexible remote work option available, with some in-office requirements for local candidates
What to Expect (Job Responsibilities):
- Execute complex transactions and processes, ensuring compliance with established policies
- Process and reconcile transactions while addressing exceptions and serving as a point of escalation
- Provide consultation and advice to both internal and external customers
- Review and verify transactions for accuracy and compliance with service levels
- Participate in process improvement projects and assist in training new hires
What is Required (Qualifications):
- Minimum of 3 years of relevant experience in a related field
- Associate's degree or equivalent combination of education and experience
- Strong customer service and critical thinking skills
- Detail-oriented with strong communication abilities
- Self-motivated and capable of managing multiple priorities
How to Stand Out (Preferred Qualifications):
- Experience with risk mitigation strategies and process improvements
- Familiarity with standard operating procedures and operational functions
- Ability to take initiative and produce results in a fast-paced environment
#FinancialServices #RemoteWork #CareerGrowth #CustomerService #CompetitiveBenefits
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
PNC Bank offers a wide range of personal banking services including checking and savings accounts, credit cards, mortgage loans, auto loans and much more.