Encore

Operations Director, Events - Gaylord Opryland Resort, Nashville, TN


PayCompetitive
LocationNashville/Tennessee
Employment typeFull-Time

This job is now closed

  • Job Description

      Req#: OPERA026710

      Position Overview

      Responsible for supporting the Director, Event Technology with all audio-visual services duties in locations producing greater than three million dollars in revenue. Acts as a liaison between the Operations and Sales teams. Maintains a profitable location while controlling costs and achieving the overall goals of the organization.

      Key Job Responsibilities

      Operations Management

      • Directs the operations team on daily equipment setups and strikes.

      • Ensures appropriate business levels will be accommodated by scheduled staff members and delegates tasks appropriately.

      • Mentors and supervises operational staff to provide outstanding customer service, ensuring that room sets are completed according to the company’s standards.

      • Establishes excellent working relationships with hotel/resort staff and executives, team members, neighboring locations, and all vendors.

      • Utilizes the billing system to coordinate invoicing activities and ensures accuracy.

      Asset Management

      • Ensures that inventory control procedures are followed to maintain proper inventory levels while also maintaining safety, security, and quality assurance of all gear.

      • Manages the on-site equipment inventory and sources internal gear from other locations before sub-renting externally.

      • Ensures that all equipment and services are delivered on time, in good working condition and as specified by clients and the hotel.

      • Keeps the inventory in good working condition and acts quickly to have gear repaired as necessary.

      • Researches and remains current on new technology and equipment to purchase.

      People Development

      • Maintains a positive employee relations environment for all Audio Visual and Business Center (if applicable) team members.

      • Manages staff to support the growth of the business and accomplish the organizational goals.

      • Provides focused and continued coaching to develop the skills of team members.

      • Manages human resources activity including selection, performance management, and training and development.

      • Portrays a polished, professional image according to the guidelines in the Employee Guide and/or hotel standards and ensures the team adheres to the same standards.

      Training and Development

      • Ensures employees are properly trained in all areas.

      • Supports property-wide training programs including but not limited to OSHA, Safety, Educational and Employee Enhancement programs.

      • Provides mentoring and coaching to assure the continual development of team members.

      • Trains technical staff and models appropriate use of all technical equipment.

      • Recommends team members for additional training opportunities as needed.

      Job Qualifications

      • High School Diploma is required. Bachelor’s degree is preferred

      • 3+ years of audio-visual experience

      • 1+ years of supervisory experience

      • Working knowledge of audio-visual equipment in a live show environment

      • Experience handling pre-planning and operations of large audio-visual events

      • Proficiency with the use of computer hardware

      • Proficiency with computer software and programs, including the Internet and Microsoft Office

      • Effective leadership abilities and customer satisfaction focus

      • A valid driver’s license is required for team members in positions that operate Company vehicles

      Competencies

      Deliver World Class Service

      • Hospitality

      • Ownership

      Do The Right Thing

      • Manages Ambiguity

      Drive Results

      • Directs Work

      • Achieves Goals

      See The Big Picture

      • Financial Acumen

      Value People

      • Builds Effective Teams

      For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx).

      Work Environment

      Hotel

      Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

      The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

      Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

      The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

  • About the company

      Encore creates memorable experiences that engage and transform organizations. As the global leader for event technology and production services, Encore’s team of creators, innovators and experts deliver real results through strategy and creative, advanced technology, digital, environmental, staging, and digital solutions for hybrid, virtual and in-person events. Encore operates in more than 20 countries across North America, Europe, the Middle East, Australia and Asia Pacific.