The Rock Family of Companies is made up of nearly 100 separate businesses spanning fintech, sports, entertainment, real estate, startups and more. We’re united by our culture – a drive to find a better way that fuels our commitment to our clients, our community and our team members. We believe in and build inclusive workplaces, where every voice is heard and diverse perspectives are welcomed. Working for a company in the Family is about more than just a job – it’s about having the opportunity to become the best version of yourself.

As an Operations Manager, you’ll lead the day-to-day operations and continuous improvement projects for the Gilbert Family Foundation. You’ll be responsible for ensuring peak efficiency and accuracy in grantmaking, tax, accounting, and legal processes. You’ll ensure optimal performance of Salesforce systems, independently design and implement changes, and conduct user acceptance testing. This role requires strong leadership skills, including overseeing the foundation's budget, managing financial reconciliations, and providing strategic reporting to board and leadership.

About the Role

• Understand business problems and identify opportunities for process improvement across all areas of the Gilbert Family Foundation

• Propose projects with comprehensive plans to the Director to increase technological efficiencies

• Ensure optimal performance of Salesforce systems and products and proactively provide regular updates on the systems to leadership

• Independently design, test and implement changes to Salesforce systems for optimized integration

• Conduct user acceptance testing to ensure the solution provided is solving the business problem

• Document business and technology processes and requirements and conduct regular review of this documentation alongside grants managers

• Perform data updates/migration using Data Loader or other applications

• Provide ad hoc support for all technology platforms including donor database, grants management platform (Salesforce) and all integrating technologies to users of the platforms both internal and external

• Monitor Salesforce outages and work with vendor/business areas to find a solution

• Evaluate and install new Salesforce releases, as well as provide training and support

• Maintain knowledge of the platform’s new tools, capabilities, and updates

• Follow and implement change management practices for a process and/or technology solution

• Oversee the Gilbert Family Foundation budget, initiate transfers between initiatives, provide reporting for the board and leadership as requested

• Work with the accounting and finance team to regularly reconcile the accounts payable system with the grants management system and maintain monthly and quarterly budget-to-actual reports

• Acts as lead relationship manager between accounting, finance and tax to ensure compliance in organizational operations including leading regular coordination meetings

• Work with the marketing and communications team to ensure adherence to budget and process

• Inform the board reporting process and provide reports as needed

• Continuously evaluate grants tools including the grants management database, grant agreement templates, grant reporting templates, etc. for efficiencies and improvements

• Identify trends in the grantmaking industry and evaluate the grants processes for continuous improvement opportunities

• Maintain consistent data tracking and reporting structures across both pillars of the Foundation

• Demonstrate proficiency in the skills required for the role of program and grants management with a deep understanding of core competencies: scope, schedule, communication, risk and issue management, and compliance

• Provide mentorship to other operations professionals and more junior team members on both the immediate team and broader GFF organization

• Collaborate with leadership to support business objectives and align team processes and policies

• Analyze and create reports necessary to carry out the functions of the team

About You

Minimum Qualifications

• Bachelor’s degree in business administration or foundation/non-profit management or equivalent work experience

• 2 years of experience in a program/project management role

• Proficiency in the Microsoft Office suite

• Advanced proficiency in Salesforce or similar grants management software

• Ability to analyze reporting and measure outcomes to drive decisions

• Excellent written and verbal communication skills and the ability to communicate effectively with individuals at all levels of an organization, including executive leadership

• Ability to understand and respond to the client and partner needs in rapidly changing business environments

Preferred Qualifications

• 4 years of experience in a program/project management role

• Salesforce Administration Certificate

What You’ll Get

Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks.

This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team at Careers@myrocketcareer.com .

The Company is an Equal Employment Opportunity employer, and does not discriminate in any hiring or employment practices. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law. Applicants requiring reasonable accommodation in completing the application and/or participating in the employment application process should notify a representative of the Human Resources Team, The Pulse, at Careers@myrocketcareer.com.