Are you someone who has a passion for helping others? If so, we would love to speak with you!

QTC is seeking qualified candidates for an Operations Manager role in our Veteran Affairs Operations team . You will serve as the face of the organization through direct interactions with military service members, delivering exceptional customer service at all touchpoints.

Who is QTC Management Inc.?

QTC is the nation’s largest provider of disability and occupational health examination services. We are PASSIONATE about our country’s veterans, UNITED as a team and INSPIRED to make a difference. To provide high-quality, timely, and customer-focused medical examination service solutions, we honor our core values of integrity, innovation, agility, collaboration, inclusion and commitment. We celebrate diverse thinking and welcome contributions from all.

What part would you play in this role?

As an Operations Manager, you will oversee the operational aspects of ongoing projects and serve as a liaison between project management and planning, and the project team. In addition, you will oversee the status of operational issues, and schedule, and prepare reports while monitoring and developing resolutions to meet productivity, quality, and client-satisfaction goals and objectives.

In this rewarding role, you will:

• Responsible for the specific team performance in order to achieve the operational goals of timeliness, quality, and customer service
• Identify and maintain appropriate staffing levels
• Responsible for coordinating subordinate employee recruitment, performance assessment, work assignments, salary, and recognition/disciplinary actions

• Manage processes and procedures to ensure timely and quality completion of work according to clients' contractual obligations
• Responsible for the daily operational workflow, including communication with external and internal customers, resolution of customer issues, and identify workflow concerns for specific cases and employees

• Ensure the use of best practice workflows and operational excellence in activities are utilized and seek methods of automating recurring processes
• Direct the training of team members on workflow and contractual modifications expeditiously
• Manage processes focused on effective customer service, ensure immediate escalation of issues, and participate in meetings to discuss the medical records process
• Analyze and report on a monthly and quarterly basis operational statistics
• Administer and monitor cost-effective fiscal controls and services
• Assist in providing timely and exceptional training for our providers (medical professionals) in QTC’s Network
• Responsible for monitoring and managing operational expenses (OPEX)

You must have:

• 10 years of managed care/medical case management experience
• Bachelor's degree from an accredited college in a related field, or equivalent experience/combined education
• Strong leadership skills with the ability to prioritize and delegate effectively
• Sound knowledge and understanding of medical terminology and body systems
• Strong working knowledge of case management programs
• Possess excellent organizational and follow-up skills, with a strong attention to detail
• Possess and demonstrate skills necessary to analyze information, problems, procedures, and situations
• Strong working knowledge of electronic scheduling systems and Electronic Medical Records (EMR)
• Strong working knowledge of case management programs
• Must be able to successfully pass a National Agency Check with Inquiries (NACI) background investigation

Typical Day:

• Monday – Friday 8:00 am – 5:00 pm CST
• We are located ONSITE at our San Antonio office located 4400 N.W. Loop 410, Ste. 500 San Antonio, TX 78229

Pay and Benefits:

Pay: $83,997.69 – 102,663.85

The QTC Management pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to): geographic location, responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. As a result, we offer meaningful and engaging careers to support you and your career goals, all while nurturing a healthy work-life balance. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Commitment to Diversity

QTC Management Inc. is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment, and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, sexual orientation, people with disabilities protected under law, and protected veteran status.

* This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties, and responsibilities. Management reserves the right to add or change the duties of this position as required at any time.

Qualifications

Education

Required

Bachelors

Experience

Required 7 years

Managed care/medical case management experience.

Behaviors

Preferred

Leader : Inspires teammates to follow them

Functional Expert : Considered a thought leader on a subject

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

Job Security : Inspired to perform well by the knowledge that your job is safe

Goal Completion : Inspired to perform well by the completion of tasks

Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)