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Job Description
- Req#: A3127-25-0003?language=en&page=1247&sort=publicationDateDesc
Responsible for the day to day running of services and to provide general support to the Management Team and other healthcare professionals in the organisation in all aspects of Primary Care.
To support the Management Team and Partners in developing and implementing processes to achieve all clinical targets, including QOF and enhanced services.
Directly responsible for the line management of the Admin Team, with support from the Reception Lead.
- Essential
- Educated to A level standard
- Experience in a General Practice setting
- Experience working with the general public
- Experience of dealing with complaints from patients
- Experience of managing a team
- Experience of service improvement and management of change
- Strong IT Skills
- Experience of working within a PCN.
- Experience of working with SystmOne
- Essential
- Educated to A level standard
- Experience in a General Practice setting
- Experience working with the general public
- Experience of dealing with complaints from patients
- Experience of managing a team
- Experience of service improvement and management of change
- Strong IT Skills
- Experience of working within a PCN.
- Experience of working with SystmOne
Job summary
Station Road Surgery is seeking a dynamic, enthusiastic Operations Manager to oversee daily operations at our Surgery in Sowerby Bridge.
Main duties of the job
About us
We are a practice with over 10,000 patients, with five permanent GPs and a nursing team.
Our latest CQC inspection rated us as Good with some areas of excellence.
We are a forward thinking practice, with a friendly commited team dedicated to meeting the needs of our patients.
Date posted
21 March 2025
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Full-time
Reference number
A3127-25-0003
Job locations
Station Road Surgery
Station Road
Sowerby Bridge
West Yorkshire
HX6 3AB
Job descriptionJob description
Job responsibilities
Support the aims and objectives of the organisation and contribute to the ongoing development of the organisation as required.
Deputise for the practice manager in their absence where appropriate to role.
Understand and follow organisational policies.
Contribute to practice strategy
Develop and maintain effective communication both within the practice and with relevant outside agencies.
Have a full understanding of CQC and assist with achievement and maintenance of standards within the practice.
To update and maintain smartcards of all staff working within the practice and act in the role of Sponsor.
To provide support advice and training for current and new practice staff in the use of the clinical system.
To manage the effective running of clinical and non-clinical meetings in Practice, including assisting with attendee coordination, agenda circulation, information gathering, room preparation, visitor meet and greet and minute taking as required.
Develop practice protocols and procedures relevant to role, review and update as required.
To manage Practice Facebook page
Compile reports for partners meetings as required.
To contribute to the updating of the practice business continuity plans (including IT)
Ensure adequate medical cover and appointment availability and arrange locums as necessary.
To organise/facilitate PPG meetings and attend meetings as required by the group.
Ensure the Practice website is professional and compliant with CQC and contractual requirements at all times and kept updated.
To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.
Attend ICB, PCN and other external meetings and deputise where needed for the Practice Business Manager.
Job responsibilities
Support the aims and objectives of the organisation and contribute to the ongoing development of the organisation as required.
Deputise for the practice manager in their absence where appropriate to role.
Understand and follow organisational policies.
Contribute to practice strategy
Develop and maintain effective communication both within the practice and with relevant outside agencies.
Have a full understanding of CQC and assist with achievement and maintenance of standards within the practice.
To update and maintain smartcards of all staff working within the practice and act in the role of Sponsor.
To provide support advice and training for current and new practice staff in the use of the clinical system.
To manage the effective running of clinical and non-clinical meetings in Practice, including assisting with attendee coordination, agenda circulation, information gathering, room preparation, visitor meet and greet and minute taking as required.
Develop practice protocols and procedures relevant to role, review and update as required.
To manage Practice Facebook page
Compile reports for partners meetings as required.
To contribute to the updating of the practice business continuity plans (including IT)
Ensure adequate medical cover and appointment availability and arrange locums as necessary.
To organise/facilitate PPG meetings and attend meetings as required by the group.
Ensure the Practice website is professional and compliant with CQC and contractual requirements at all times and kept updated.
To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.
Attend ICB, PCN and other external meetings and deputise where needed for the Practice Business Manager.
Person SpecificationPerson Specification
Qualifications
Essential
Desirable
Qualifications
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Station Road Surgery
Address
Station Road Surgery
Station Road
Sowerby Bridge
West Yorkshire
HX6 3AB
Employer's website
Employer details
Employer name
Station Road Surgery
Address
Station Road Surgery
Station Road
Sowerby Bridge
West Yorkshire
HX6 3AB
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.