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Job Description
- Req#: A3442-25-0000?language=en&page=529&sort=publicationDateDesc
- Experience of leading multi-disciplinary teams
- Experience of managing HR processes
- Experience of working with the general public, preferably in a Health Care setting
- Experience of Microsoft packages
- An awareness of equal opportunities
- Experience of working in a GP practice or NHS environment
- Experience of leading multi-disciplinary teams
- Experience of managing HR processes
- Experience of working with the general public, preferably in a Health Care setting
- Experience of Microsoft packages
- An awareness of equal opportunities
- Experience of working in a GP practice or NHS environment
Job summary
We are looking for an Operations Manager with excellent communication and organisational skills, to manage the day to day operational aspects of the practice. Ideally we are looking for a person with some experience of primary care management but we welcome applicants with transferable skills, particularly in IT and HR. The role is 24 hours per week over 3 days Wednesday, Thursday and Friday
To apply for this role please send a covering letter supporting your application together with your cv. Please send all completed applications and expressions to visit the Practice to catherine.taylor24@nhs.net
Main duties of the job
The Operations Manager will be responsible for the smooth running of the Practice on a day-to day basis. The successful candidate will ideally have previous management experience. SystmOne experience would be an advantage but is not essential for the right candidate. Good communication skills and an ability to work with individuals, groups and outside agencies is essential, as is the enthusiasm to adapt to ever changing priorities of the NHS.
About us
Cricklade Surgery is a single handed, dispensing, rural practice situated near the town of Swindon with a patient list size of 3,400. We are a friendly and supportive team with experienced staff in all areas.
Date posted
11 April 2025
Pay scheme
Other
Salary
£40,000 a year pro-rata
Contract
Permanent
Working pattern
Part-time
Reference number
A3442-25-0000
Job locations
113 High Street
Cricklade
Swindon
SN6 6AE
Job descriptionJob description
Job responsibilities
a) Manage the reception and dispensary teams and the day-to-day operations of the practice, ensuring that staff achieve their primary responsibilities.
b) Deal with practice IT system issues
c) Work to ensure Quality and Outcomes Framework (QOF) and commissioned service targets are met.
d) Implement HR processes, including recruitment, relevant checks, contractual issues, appraisals and staff performance.
e) Manage the significant event and complaints processes, in line with current legislation and guidance.
g) Keep up to date with developments and changes within primary care.
h) Ensure the practice explores all opportunities to maximise income and reduce expenditure in collaboration with the partners.
j) Ensure relevant Operations Manager practice policies and procedures and maintained and updated as necessary.
k) Ensure on-going CQC compliance.
l) Manage effective communication, both internal and external and ensure the website and other communication platforms are accurate and up to date.
m) Facilitate relevant meetings and maintain an up-to-date action plan.
Job Summary
The Operations Manager will assist with the smooth functioning of the Practice on a day-to-day basis. The successful candidate will ideally have previous management experience. Experience with System One would be an advantage but is not essential for the right candidate. Good communication skills and an ability to work with individuals, groups and outside agencies is essential, as is the enthusiasm to adapt to the every-changing priorities of the NHS.
Responsibility for staff induction
Ad hoc non-clinical issues, processes and responses.
Responsible for HR processes for teams managed induction, probationary reviews, annual appraisals, disciplinaries, capabilities, appeals, staff holidays
Job responsibilities
a) Manage the reception and dispensary teams and the day-to-day operations of the practice, ensuring that staff achieve their primary responsibilities.
b) Deal with practice IT system issues
c) Work to ensure Quality and Outcomes Framework (QOF) and commissioned service targets are met.
d) Implement HR processes, including recruitment, relevant checks, contractual issues, appraisals and staff performance.
e) Manage the significant event and complaints processes, in line with current legislation and guidance.
g) Keep up to date with developments and changes within primary care.
h) Ensure the practice explores all opportunities to maximise income and reduce expenditure in collaboration with the partners.
j) Ensure relevant Operations Manager practice policies and procedures and maintained and updated as necessary.
k) Ensure on-going CQC compliance.
l) Manage effective communication, both internal and external and ensure the website and other communication platforms are accurate and up to date.
m) Facilitate relevant meetings and maintain an up-to-date action plan.
Job Summary
The Operations Manager will assist with the smooth functioning of the Practice on a day-to-day basis. The successful candidate will ideally have previous management experience. Experience with System One would be an advantage but is not essential for the right candidate. Good communication skills and an ability to work with individuals, groups and outside agencies is essential, as is the enthusiasm to adapt to the every-changing priorities of the NHS.
Responsibility for staff induction
Ad hoc non-clinical issues, processes and responses.
Responsible for HR processes for teams managed induction, probationary reviews, annual appraisals, disciplinaries, capabilities, appeals, staff holidays
Person SpecificationPerson Specification
Experience
Essential
Desirable
Experience
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Cricklade Surgery
Address
113 High Street
Cricklade
Swindon
SN6 6AE
Employer's website
Employer details
Employer name
Cricklade Surgery
Address
113 High Street
Cricklade
Swindon
SN6 6AE
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.