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Operations Specialist, Customer Success and Training


PayCompetitive
LocationNashville/Tennessee
Employment typeFull-Time

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  • Job Description

      Req#: J0WG68220891
      Employer Industry: Healthcare Workforce Solutions

      Why consider this job opportunity:
      - Competitive compensation and bonuses
      - Comprehensive insurance plans including medical, dental, and vision coverage
      - Flexible work-from-home options to support work-life integration
      - Opportunities for career growth and continuous learning
      - Supportive and collaborative work environment focused on innovation
      - Paid time off for volunteering and wellness workshops

      What to Expect (Job Responsibilities):
      - Collaborate with Customer Success and Training leaders to enhance operational efficiency through training and tooling
      - Analyze data requirements and provide insights to inform decision-making
      - Streamline processes to improve consistency and efficiency across teams
      - Track and report on key performance metrics related to customer success and training initiatives
      - Coordinate onboarding for new team members and assist in scheduling customer training sessions

      What is Required (Qualifications):
      - Minimum of 2 years of experience in an operations role
      - Bachelor's degree or higher in business management or a technical field
      - Proven ability to optimize processes using data analysis and technology
      - Experience in customer success operations, analysis, and data reporting
      - Proficiency in Microsoft Office products

      How to Stand Out (Preferred Qualifications):
      - Experience with customer success platforms like Gainsight or Totango
      - Familiarity with data visualization tools such as Power BI
      - Background in a SaaS or technology-driven environment
      - Intermediate proficiency in Salesforce
      - Knowledge of current technology trends, including AI, to enhance operational efficiency

      #Healthcare #OperationsSpecialist #CareerGrowth #RemoteWork #InnovativeCulture

      "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
      We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
  • About the company

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