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Operations Specialist, Customer Success and Training
PayCompetitive
LocationNashville/Tennessee
Employment typeFull-Time
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Job Description
- Req#: J0WG68220891
Employer Industry: Healthcare Workforce Solutions
Why consider this job opportunity:
- Competitive compensation and bonuses
- Comprehensive insurance plans including medical, dental, and vision coverage
- Flexible work-from-home options to support work-life integration
- Opportunities for career growth and continuous learning
- Supportive and collaborative work environment focused on innovation
- Paid time off for volunteering and wellness workshops
What to Expect (Job Responsibilities):
- Collaborate with Customer Success and Training leaders to enhance operational efficiency through training and tooling
- Analyze data requirements and provide insights to inform decision-making
- Streamline processes to improve consistency and efficiency across teams
- Track and report on key performance metrics related to customer success and training initiatives
- Coordinate onboarding for new team members and assist in scheduling customer training sessions
What is Required (Qualifications):
- Minimum of 2 years of experience in an operations role
- Bachelor's degree or higher in business management or a technical field
- Proven ability to optimize processes using data analysis and technology
- Experience in customer success operations, analysis, and data reporting
- Proficiency in Microsoft Office products
How to Stand Out (Preferred Qualifications):
- Experience with customer success platforms like Gainsight or Totango
- Familiarity with data visualization tools such as Power BI
- Background in a SaaS or technology-driven environment
- Intermediate proficiency in Salesforce
- Knowledge of current technology trends, including AI, to enhance operational efficiency
#Healthcare #OperationsSpecialist #CareerGrowth #RemoteWork #InnovativeCulture
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
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