The Operations Team lead assigns, coordinate, and monitor the Lockbox Mail Operations workflow through completion, overseeing and directing the efforts described below.

Duties & Responsibilities:

• Assign/coordinate/ monitor the processing of the work in conjunction with Floor Coordinators, utilizing equipment and personnel optimally to obtain the highest level of productivity.
• Research and determine the disposition of mail and exception items on a daily basis ( if necessary).
• Verify Mail Logs on a daily basis
• Review operator production logs for clarity, statistics and accuracy.
• Ensure the daily work is completed and according to department procedure and customer specifications and deadlines .
• React and respond to issues or problems that arise immediately.
• Place and review vendor service calls with Supervisor, escalating when necessary, so as to reduce risk of impact to our customers or the bank.
• Notify Management immediately of any issues that may affect customers, personnel, or the bank, as it pertains to the services provided to them.
• Monitor/ review/approve/complete various daily, weekly, monthly documentation.
• Train/cross-train associates.
• Communicate effectively with staff, key associate, management, vendors, and internal/ external customers.
• Monitor and/or ensure compliance with Federal and State Laws and regulations; including but not limited to the Bank Secrecy Act and Anti- Money Laundering, in addition to, Bank operation policies and procedures.
• Provide support to Customer Service, OCR Operations and participate as needed in research.
• Other duties as assigned.

Knowledge/Skills/Experience Requirements:

Banking Operations experience with leadership responsibilities, preferred.

Strong leadership and interpersonal skills, strong communicator, logical thought process, sound follow-through, and flexibility must be a team-player with the ability to multi- task and possess good estimation/ projection skills.

Additional Desirable Qualifications:

Experience and/or knowledge of Lockbox Operations.