ROLE TITLE: Operations Specialist (Pre-Service Seasonal Staff)

TEAM: Pre-Service

APPLICATION DEADLINE: January 31, 2025 at 11:59 PM ET

LOCATION: Flexible

WHAT YOU'LL DO

As the Operations Specialist (OS), you play a critical role in making summer training a "mountaintop" moment by managing the systems that allow for seamless operations within your regional community and equipping corps members with the information and resources they need to navigate their experience. During the Spring, OSs will complete virtual training (both synchronous and asynchronous) to prepare you for your role, which will begin toward the start of the wave of Pre-Service that your region is following. Over the summer, you will take on ownership of operational systems needed to ensure a strong experience and flow for CMs throughout Pre-Service. The OS can expect to work alongside a team of TFA and seasonal staff supporting and executing Pre-Service. The Operations Specialist will be managed by the MD, LD Operations, and supported by the School Directors and MD, LDs they work closely with. Learn more about the hiring timeline here.

WHAT YOU'LL BE RESPONSIBLE FOR

Spring Training

• Internalize and develop a deep understanding of the systems you'll execute on in the summer
• Complete the required synchronous and asynchronous training for your role
• Engage in regular synchronous, virtual training experiences with your MD, LD Operations starting the week of April 7th, including 1:1 check-ins and role-specific meetings
• Begin performing regional functions and execute to-do's in all digital platforms
• Proactively build relationships with other staff members and corps members to understand and shape the summer experience

Corps Member Training and Practicum

• Own attendance for supported regions, ensuring integrity of attendance systems and surfacing, investigating, and resolving attendance discrepancies
• Address and support CM attendance issues, including follow-ups and reinforcing attendance policies
• Manage and/or contribute to CM communications throughout Pre-Service, including managing Slack channels, sending logistical reminders, maintaining daily announcements document
• Support the setup and maintenance of TFA's Learning Management System, Docebo
• Support CM user experience in Pre-Service platforms and systems, assisting with operational and technical needs
• Assist CMs with operational and technical needs
• Support virtual accommodations for corps members as needed
• Support regional/cohort operations as needed

A WEEK IN THE LIFE

Over any week, the operations specialist will spend time:

• Ensuring all corps member accommodations are met within your spaces
• Working to provide an inclusive culture where corps members and staff can openly dialogue
• Monitoring all communication platforms to identify and address any breaches that may occur
• Explicitly naming and interrupting racism and classism in all of its manifestations

YOUR EXPERIENCE

Your areas of knowledge and expertise that matter most for this role (minimum qualifications):

• One or more years of teaching
• Proactive Learning and Adaptation: Ability to internalize and apply training for various systems, with a commitment to continuous learning and adapting to new digital platforms
• Effective Communication Skills: Demonstrated ability to communicate clearly and build relationships with staff and CMs, enhancing the summer experience
• Strong Organizational and Time Management: Exceptional skills in organizing workload and managing multiple tasks simultaneously in a fast-paced environment
• Customer Service Orientation: Proven ability to provide excellent customer service, addressing and supporting CM needs with empathy and efficiency
• Technical Proficiency: Comfortable leveraging technology, including TFA's Learning Management System (Docebo), to enhance user experience and streamline operations
• Problem-Solving and Initiative: Ability to proactively identify and resolve discrepancies in attendance and operational issues
• Collaborative Teamwork: Experience in working collaboratively with diverse teams, contributing to regional/cohort operations and needs

BONUS (preferred qualifications)

• Previous Pre-Service, VSTT, Institute, or operations experience is strongly preferred
• Bachelor's Degree

YOUR FUTURE TEAM

Our Pre-Service training team will prepare teachers to provide students with a high-quality education and to pursue a lifetime commitment to advancing educational equity and excellence. Learning will be focused on concepts that sit at the heart of our work, including culturally relevant pedagogy, equity-oriented teacher leadership, universal design for learning, and social-emotional learning.

Y OUR COMPENSATION

The Operations Specialist role is compensated $25.67 per hour throughout the entire commitment. Compensation for all Pre-Service positions is competitive and determined based on role responsibilities.

DURATION

The start date for the Operations Specialists role is March 24th. During the first two weeks you will spend time onboarding to our systems and familiarizing yourself with our systems. Part-time Staff Training for this role begins during the week of April 7th. Check out the Pre-Service Start Wave and Practicum timelines here.