This job is now closed
Job Description
- Req#: A2111-25-0005?language=en&page=1176&sort=publicationDateDesc
- Minimum 5 years experience in a work environment
- Experience in dealing with challenging or difficult circumstances that you can evidence in your application
- Significant experience of working in a patient, public or customer facing role.
- Experience of dealing with NHS complaints
- Experience in verbal and written complaint responses
- Highly motivated
- Takes pride in day-to-day work
- Excellent customer service skills
- Proactive problem-solving skills
- Excellent IT skills with strength in Microsoft Excel
- High attention to detail
- Excellent planning skills and the ability to respond to time frames and deadlines
- Confident and willing to appropriately debate or negotiate where necessary
- Positive attitude with customer service as a core value
- Highly organised in managing own workload
- Able to act on own initiative when required
- Excellent achievement in English GCSE or equivalent
- Customer Service qualification or equivalent
- Proficient keyboard skills
- NHS Complaints Training
- Excellent achievement in English GCSE or equivalent
- Customer Service qualification or equivalent
- Proficient keyboard skills
- NHS Complaints Training
- Customer Service
- Complaints Management
- NHSE Complaints timeframes
- Knowledge of patient advocacy services
- Significant Event Understanding
- Minimum 5 years experience in a work environment
- Experience in dealing with challenging or difficult circumstances that you can evidence in your application
- Significant experience of working in a patient, public or customer facing role.
- Experience of dealing with NHS complaints
- Experience in verbal and written complaint responses
- Highly motivated
- Takes pride in day-to-day work
- Excellent customer service skills
- Proactive problem-solving skills
- Excellent IT skills with strength in Microsoft Excel
- High attention to detail
- Excellent planning skills and the ability to respond to time frames and deadlines
- Confident and willing to appropriately debate or negotiate where necessary
- Positive attitude with customer service as a core value
- Highly organised in managing own workload
- Able to act on own initiative when required
- Excellent achievement in English GCSE or equivalent
- Customer Service qualification or equivalent
- Proficient keyboard skills
- NHS Complaints Training
- Excellent achievement in English GCSE or equivalent
- Customer Service qualification or equivalent
- Proficient keyboard skills
- NHS Complaints Training
- Customer Service
- Complaints Management
- NHSE Complaints timeframes
- Knowledge of patient advocacy services
- Significant Event Understanding
Job summary
Are you looking for a part time role with a great deal of flexibility?
Are you meticulous in your attention to detail and enjoy working to deadlines?
Do you have a passion for improving service delivery and quality improvement?
If so, then we are keen to hear from you for an exciting opportunity within the Operations Team, based at our Kingston Crescent Surgery. As Operations Support Assistant, you will predominantly be dealing with complaints, compliments and patient feedback to the practice. The post can be demanding at times, but can bring great job satisfaction, as you will have crucial input into improving the experiences and outcomes for our patients.
Sponsorship is not offered.
Main duties of the job
An exciting opportunity has arisen to join the Operations Team, based at our Kingston Crescent Surgery as Operations Support Assistant!
If you have a passion for finding the root cause of an issue and can make an unbiased decision from an investigation, then we are keen to hear from you.
You will be dedicated to providing a high-quality service and quality improvement for patients and their families/carers by supporting the resolution of concerns and complaints, in line with NHS guidance.
You will be predominantly responsible for dealing with the complaints and ensuring ongoing communication and effective engagement of all parties involved in the process.
As part of your role, you will also be required to take part in reflective learning and contribute to the smooth running of the Operations department through administrative support.
The role requires attention to detail and the post holder must be able to reprioritise their workload regularly and proactively. The post can be challenging but is highly rewarding as you will have crucial input into improving the experiences and outcomes for our patients and their families/carers. Working closely with the Operations Lead, you will have lots of support and training available to you.
Please be aware, this is not a patient facing role, and will require resilience.
About us
Portsdown Group Practice covers the whole of Portsmouth from postcodes PO1 to PO7. We operate from 6 surgeries: Cosham Park House (PO6 3BG), Crookhorn Lane (PO7 5XP, Heyward Road (PO4 0DY), Kingston Crescent (PO2 8AL), Paulsgrove (PO6 4HJ), and Somerstown (PO5 4EZ).
We are our own Primary Care Network (PCN). We have Clinical Partners, Salaried GPs and a comprehensive Nursing and extended clinical team overseen by our Clinical Team Manager. The team consists of Nurse / Paramedic Practitioners, Registered Nurses, HCAs, MSK Physiotherapists, Podiatrist, Dietitian, Social Prescribers and Care Co-ordinators. The Pharmacy team consists of Clinical Pharmacists and Pharmacy Technicians.
The Practice is well established, financially secure and successful. Over the last few years, we have earned maximum QOF points.
Date posted
26 March 2025
Pay scheme
Other
Salary
£12.50 an hour FTE £24,050 per annum
Contract
Permanent
Working pattern
Part-time
Reference number
A2111-25-0005
Job locations
Kingston Crescent Surgery
92 Kingston Crescent
Portsmouth
PO2 8AL
Job descriptionJob description
Job responsibilities
PLEASE ENSURE YOU READ OUR COMPREHENSIVE VACANCY PACK AND JOB DESCRIPTION TO THE RIGHT. THIS WILL PROVDE YOU WITH FURTHER INFORMATION ON THE ROLE, AND ENABLE YOU TO COMPLETE YOUR ONLINE APPLICATION.
Job responsibilities
PLEASE ENSURE YOU READ OUR COMPREHENSIVE VACANCY PACK AND JOB DESCRIPTION TO THE RIGHT. THIS WILL PROVDE YOU WITH FURTHER INFORMATION ON THE ROLE, AND ENABLE YOU TO COMPLETE YOUR ONLINE APPLICATION.
Person SpecificationPerson Specification
Experience
Essential
Desirable
Skills
Essential
Qualifications
Essential
Desirable
Qualifications
Essential
Desirable
Knowledge
Essential
Desirable
Experience
Essential
Desirable
Skills
Essential
Qualifications
Essential
Desirable
Qualifications
Essential
Desirable
Knowledge
Essential
Desirable
Employer details
Employer name
Portsdown Group Practice
Address
Kingston Crescent Surgery
92 Kingston Crescent
Portsmouth
PO2 8AL
Employer's website
https://www.portsdowngrouppractice.co.uk/ (Opens in a new tab)
Employer details
Employer name
Portsdown Group Practice
Address
Kingston Crescent Surgery
92 Kingston Crescent
Portsmouth
PO2 8AL
Employer's website
https://www.portsdowngrouppractice.co.uk/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.