It’s never been a more exciting time to join Vistra.

At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction.

But progress only happens when people come together and take action. And we’re absolutely committed to building a culture where our people can do just that.

We have an exciting opportunity for you to join our team as Operations Technology (Enate) Application Support. Reporting to the Business Analyst, this full-time and permanent position is based in Poland (remote) and offers regional coverage, allowing you to make a significant impact to our Corporate and its’ growth.

Key responsibilities:

• Respond to user requests in a timely, accurate way through our Enate and ServiceDesk Plus ticketing system

• Troubleshoot and resolve issues related to Enate and other supported applications by engaging with users via phone or web sessions.

• Maintain a strong understanding of the Enate platform, including its configuration, integrations, and features

• Provide proactive support for Enate workflows, including email triage, process orchestration, and case management.

• Learning and staying proficient in any needed applications supported by the team

• Work collaboratively with cross-functional teams to resolve user issues, escalate issues to appropriate team members and ensure tickets are solved within the agreed SLA’s

• Create/maintain documentation and knowledge articles in Enate, ServiceDesk Plus to support the team and end users

• Contribute to testing new features or configurations in Enate to validate performance and usability

• Act as champions of Enate within the team, ensuring a deep understanding of the platform and its functionalities.

• Take ownership of upskilling other application support team members by sharing knowledge of updates, upgrades, and best practices, as well as onboarding new team members to the Enate platform

• Uphold Vistra’s values by promoting a culture of professionalism and teamwork

• Handle any ad hoc duties as assigned

Key requirements:

Experience & Technical Skills

• Minimum of 2.5–3 years in an Application Support role, preferably with experience in workflow tools or process orchestration platforms.
• Fluency in English is required, as you will be working in an international team and communicating with colleagues across various regions.
• Experience in supporting, troubleshooting, and testing web/on-premise applications.
• Familiarity with workflow management tools or similar platforms;
• Enate experience is a strong plus.
• Experience in logging requests in a ticketing system.
• Proficiency in MS Office/O365.
• Knowledge of business systems such as ERP, billing, accounting, time recording, document management, payroll, and entity management will be a plus.
• SQL experience is a plus but not required.

Soft Skills & Attributes

• Strong problem-solving, analytical, and interpersonal skills.
• Enthusiastic and high professional integrity.
• Key player in contributing to the team’s success.

Education & Certifications

• Graduate degree; Computer Science certifications would be a plus.

Join us! A powerful combination

It’s never been a more exciting time to join our organisation with over 9000 colleagues in 50+ jurisdictions across the globe. We’re seizing the opportunity to create a purpose-led organisation that will unlock significant value for our business, our clients, and our people.

Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey!