Employer Industry: Eyecare Services

Why consider this job opportunity:
- Comprehensive benefits package including medical, dental, and optical coverage
- Company paid life insurance and 401K options
- Paid holidays and generous paid time off
- Team-oriented working environment where employees are respected and heard
- Clear career ladder opportunities for professional growth

What to Expect (Job Responsibilities):
- Answer incoming phone calls promptly and provide accurate information to patients regarding insurance billing
- Read and decipher Explanation of Benefits (EOB) documents
- Ensure accuracy of patient information, including billing details
- Research authorization benefits with insurance companies and online resources
- Validate and process refund requests from patient inquiries

What is Required (Qualifications):
- Minimum of a High School diploma or GED; some college preferred
- At least one year of ophthalmology billing experience required
- Strong communication and interpersonal skills
- Experience with Electronic Health Records (EHR) and Electronic Practice Management (EPM), particularly NextGen, strongly preferred
- Basic computer knowledge, including proficiency in Microsoft Office

How to Stand Out (Preferred Qualifications):
- Bilingual in Spanish and English is highly preferred
- Knowledge of insurances and healthcare experience is strongly preferred
- Prior customer service or call center experience is preferred

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