Employer Industry: Technology Solutions

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Engage directly with cross-functional teams to enhance customer service
- Chance to contribute to sales and marketing initiatives through data insights
- Dynamic work setting that encourages process optimization and efficiency

What to Expect (Job Responsibilities):
- Input, update, and maintain customer opportunities and associated documentation in the company's database with precision and timeliness
- Collaborate closely with Sales, Sales Engineering, and Voice Operations teams to ensure all implementation details are gathered and verified
- Serve as the initial point of contact for existing customer service change requests, billing support, and service-related issues
- Generate and analyze reports, presenting data insights to support sales and marketing initiatives
- Assist with process optimization, including on-net and near-net reviews to support sales efforts

What is Required (Qualifications):
- Minimum of 2 years of experience working with Salesforce or similar CRM systems, including creating reports and dashboards
- Strong proficiency in Microsoft Office Suite, with expertise in Excel
- Experience working with cross-functional teams in a regional or distributed environment
- Excellent communication and organizational skills, with the ability to manage multiple tasks in a fast-paced environment
- Detail-oriented and capable of maintaining accuracy under pressure

How to Stand Out (Preferred Qualifications):
- Experience in a high-volume, fast-paced environment
- Familiarity with data analysis and reporting tools
- Background in customer service or sales support roles
- Ability to work flexible hours, including overtime and weekends when necessary
- Skills in process improvement methodologies

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