Employer Industry: Healthcare Services

Why Consider this Job Opportunity:
- Starting hourly rate up to $15.00, with unlimited monthly commission potential
- Competitive benefits, PTO, tuition reimbursement, and more
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on improving lives and making a lasting difference
- Work diligently to meet department productivity, quality, and customer service goals

What to Expect (Job Responsibilities):
- Make an average of 50 outbound calls per hour to offer, explain, and schedule free in-home or virtual health evaluations
- Follow approved scripts, ensure members understand terms, and respond to rebuttals persuasively
- Monitor performance results, report member complaints and escalations immediately
- Participate in peer side-by-side coaching as needed
- Follow HIPAA and other security and privacy guidelines when handling protected health information

What is Required (Qualifications):
- High School Diploma or equivalent is preferred
- 1+ year call center experience OR 2+ years general work experience required
- Previous outbound call center or high volume experience working in a metrics-driven environment preferred
- Good communication skills, friendly and conversational
- Ability to adhere to a fixed daily schedule, including start, breaks, lunch, and end times

How to Stand Out (Preferred Qualifications):
- Desire to work in an efficient, results-oriented outbound call center environment
- Persuasive with the ability to rebuttal while treating all health plan members with professional courtesy
- Strong computer skills and the ability to use multiple systems at the same time
- Proficiency in the English language

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