Job description

Job responsibilities

Key Job Responsibilities

Dispensing

• Prepare labels using the pharmacy computer system (JAC) and correctly assemble prescriptions, ensuring each item is accurately dispensed and in the correct packaging, according to standard operating procedures (SOP).
• To make simple dilutions as determined by the pharmacist.
• Organise the timely supply of out of stock medication to patients.
• Communicate any delays in supply to the appropriate person. .
• Counsel patients on the use of their dispensed medications, offering advice and answering any queries they may have. Refer any queries to a pharmacist when appropriate.

Ordering and Stock Management:

• Receive deliveries from suppliers and manufacturers.
• Check delivery for accuracy against paperwork.
• Query discrepancies and damaged stock with supplier/senior staff member.
• Securely store stock into the allocated areas ensuring rotation of stock.
• Ensure stock is accurately loaded into the robot.
• Enter products onto the Pharmacy computer system.
• Query computer stock level discrepancies with a senior member of staff.
• File paperwork and keep relevant documentation.
• Remove expired, unwanted and overstocked drugs and inform a senior member of staff.
• Empty the returned patient/ or unwanted medication and sort drugs for destruction or recycling whilst following COSHH regulations and SOP.
• To assist with stock control and the maintenance of reasonable stock levels within the retail environment.
• Order stock from suppliers and manufacturers in accordance with the ordering procedures and order of delegation/financial instructions.

Customer Service and Communication:

• Engender a customer first culture across the organisation ensuring high standards of professional customer service are delivered at all times within the pharmacy.
• To respond to telephone and face-to-face queries of a routine pharmaceutical nature from patients or their representatives and to refer queries to the pharmacist when appropriate.
• Receive prescriptions/orders and process on to the pharmacy prescription tracking system ensuring accurate data entry.
• Receive prescription fees from outpatients (NHS and private), or complete exemption declaration forms and assist outpatients to determine their prescription charge exemption.
• To respond to symptoms described by customers by following agreed protocols and using own knowledge and judgement.
• To select and recommend suitable products and provide advice on their correct use.

Job responsibilities

Key Job Responsibilities

Dispensing

• Prepare labels using the pharmacy computer system (JAC) and correctly assemble prescriptions, ensuring each item is accurately dispensed and in the correct packaging, according to standard operating procedures (SOP).
• To make simple dilutions as determined by the pharmacist.
• Organise the timely supply of out of stock medication to patients.
• Communicate any delays in supply to the appropriate person. .
• Counsel patients on the use of their dispensed medications, offering advice and answering any queries they may have. Refer any queries to a pharmacist when appropriate.

Ordering and Stock Management:

• Receive deliveries from suppliers and manufacturers.
• Check delivery for accuracy against paperwork.
• Query discrepancies and damaged stock with supplier/senior staff member.
• Securely store stock into the allocated areas ensuring rotation of stock.
• Ensure stock is accurately loaded into the robot.
• Enter products onto the Pharmacy computer system.
• Query computer stock level discrepancies with a senior member of staff.
• File paperwork and keep relevant documentation.
• Remove expired, unwanted and overstocked drugs and inform a senior member of staff.
• Empty the returned patient/ or unwanted medication and sort drugs for destruction or recycling whilst following COSHH regulations and SOP.
• To assist with stock control and the maintenance of reasonable stock levels within the retail environment.
• Order stock from suppliers and manufacturers in accordance with the ordering procedures and order of delegation/financial instructions.

Customer Service and Communication:

• Engender a customer first culture across the organisation ensuring high standards of professional customer service are delivered at all times within the pharmacy.
• To respond to telephone and face-to-face queries of a routine pharmaceutical nature from patients or their representatives and to refer queries to the pharmacist when appropriate.
• Receive prescriptions/orders and process on to the pharmacy prescription tracking system ensuring accurate data entry.
• Receive prescription fees from outpatients (NHS and private), or complete exemption declaration forms and assist outpatients to determine their prescription charge exemption.
• To respond to symptoms described by customers by following agreed protocols and using own knowledge and judgement.
• To select and recommend suitable products and provide advice on their correct use.

Person Specification

Skills and experience

Essential

• oCurrent community or hospital pharmacy experience
• oStrong communication skills - must be able to recognise and overcome barriers to understanding e.g. language, deaf, learning difficulties
• oUse of a pharmacy computer system
• oStrong ability to multi-task, prioritise, plan and organise
• oFluent written and spoken English including good numeracy
• oExperience of managing stock discrepancies
• oExperience of managing patient and prescriber quries

Desirable

• oExperience of working in a hospital pharmacy
• oExperience of using Analyst and JAC pharmacy computer system
• oExperience of working in an automated dispensary environment
• oExperience of using prescription tracking systems
• oEfficient at planning and organising

Functional

Essential

• Current community or hospital pharmacy experience
• Excellent customer service skills
• Fluent written and spoken English including good numeracy
• Strong ability to multi-task, prioritise, plan and organise
• Experience dispensing in a fast paced environment
• Experience counselling patients on use of medication

Desirable

• Strong communication skills - must be able to recognise and overcome barriers to understanding e.g. language, deaf, learning difficulties
• Keyboard and mouse skills
• Use of a pharmacy computer system (JAC)
• Cash handling and till work experience

Qualifications

Essential

• o NVQ Level 2 in Pharmaceutical Services or equivalent, or working towards

Skills and experience

Essential

• oCurrent community or hospital pharmacy experience
• oStrong communication skills - must be able to recognise and overcome barriers to understanding e.g. language, deaf, learning difficulties
• oUse of a pharmacy computer system
• oStrong ability to multi-task, prioritise, plan and organise
• oFluent written and spoken English including good numeracy
• oExperience of managing stock discrepancies
• oExperience of managing patient and prescriber quries

Desirable

• oExperience of working in a hospital pharmacy
• oExperience of using Analyst and JAC pharmacy computer system
• oExperience of working in an automated dispensary environment
• oExperience of using prescription tracking systems
• oEfficient at planning and organising

Functional

Essential

• Current community or hospital pharmacy experience
• Excellent customer service skills
• Fluent written and spoken English including good numeracy
• Strong ability to multi-task, prioritise, plan and organise
• Experience dispensing in a fast paced environment
• Experience counselling patients on use of medication

Desirable

• Strong communication skills - must be able to recognise and overcome barriers to understanding e.g. language, deaf, learning difficulties
• Keyboard and mouse skills
• Use of a pharmacy computer system (JAC)
• Cash handling and till work experience

Qualifications

Essential

• o NVQ Level 2 in Pharmaceutical Services or equivalent, or working towards

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Whittington Hospital NHS Trust

Address

Whittington Pharmacy CIC

London

N19 5NF

Employer's website

https://www.whittington.nhs.uk/ (Opens in a new tab)