Employer Industry: Government Services

Why consider this job opportunity:
- Fully remote position with the flexibility to work from anywhere in the U.S.
- Opportunity to make a meaningful impact by supporting Peace Corps recruitment efforts
- Work within a supportive and collaborative environment dedicated to quality service
- Engage with a diverse range of applicants and contribute to their volunteer journey
- Must be a U.S. citizen and eligible to work on Government contracts

What to Expect (Job Responsibilities):
- Provide high-quality customer service support across multiple communication channels (phone, email, online chat)
- Contact and screen leads according to Peace Corps qualifications, ensuring compliance with business rules
- Assist with e-application processing, maintaining accuracy and completeness
- Respond to inquiries from prospective applicants with approved and up-to-date information
- Track and report lead thresholds, monitoring availability to ensure continued lead flow

What is Required (Qualifications):
- Minimum education: High school diploma or equivalent from an accredited institution
- At least one year of demonstrated experience in world-class customer service
- Strong verbal and written communication skills, with a professional response to inquiries
- Ability to use Government-approved CRM systems, telephony software, and data entry tools
- Must be able to meet Government background check requirements for network access

How to Stand Out (Preferred Qualifications):
- Previous experience as a Returned Peace Corps Volunteer (RPCV) is ideal but not required
- Familiarity with Peace Corps programs and qualifications
- Experience managing communications through online chat systems
- Knowledge of outreach strategies and tools, such as LinkedIn and Handshake
- Understanding of performance metrics and reporting standards in a customer service context

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