Employer Industry: Outsourced Digital Services

Why Consider this Job Opportunity:
- Competitive industry salary and comprehensive benefits packages
- Opportunities for internal mobility and professional growth
- Inclusive environment with a People First culture
- Support from various departments including Total Rewards, Wellness, HR, and Diversity
- Chance to work with a diverse and highly capable team

What to Expect (Job Responsibilities):
- Efficiently answer users' software and technical questions
- Perform root cause analysis and determine appropriate action
- Contribute to the Knowledge Base through technical and process support documentation
- Provide timely and professional customer service via Phone, e-mail, and/or chat
- Research and communicate effective solutions to customer issues

What is Required (Qualifications):
- Impeccable communication and writing skills
- General curiosity about technical concepts
- Ability to empathize with users and convey confidence through written interactions
- Well-versed in chat, and email etiquette with attention to detail
- 2+ years technical/product support experience

How to Stand Out (Preferred Qualifications):
- Moderate-level expertise in Microsoft Excel
- Demonstrated skill in using the Microsoft Office suite
- Knowledge of chat, and email etiquette
- Experience in technical support roles
- Ability to quickly learn and articulate technical concepts

#OutsourcedDigitalServices #PeopleFirstCulture #ProfessionalGrowth #CompetitiveSalary #InclusiveEnvironment

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