Employer Industry: FinTech

Why consider this job opportunity:
- Salary up to $155,000
- Shift premium of 10% paid out quarterly, adding up to $15,500 annually
- Opportunities for career advancement and personal impact on product development
- Unlimited vacation and comprehensive employee benefits, including $0 cost insurance plans
- Supportive, people-first workplace recognized as a top employer in the industry
- Flexibility of remote work with occasional daytime availability for team on-sites or training

What to Expect (Job Responsibilities):
- Provide overnight support to customers, ensuring quick resolution of trading and reconciliation issues
- Assist customers in the APAC and EMEA markets with start of day support for data reconciliation
- Troubleshoot technical challenges through direct interaction with customers via Zendesk, including data integrations
- Collaborate with engineering and product management teams to address customer bugs and enhancement needs
- Mentor and coach team members as the organization scales, contributing to a collaborative learning environment

What is Required (Qualifications):
- Bachelor’s degree in Business, Computer Science, Information Technology, or related field
- 8+ years of experience in troubleshooting technical customer issues within the FinTech industry
- Hands-on experience with FinTech industry file formats (DTCC - CTM, FIX, SWIFT, etc.)
- Experience with portfolio management and/or reconciliation systems
- Strong verbal and written communication skills, with the ability to handle customer escalations professionally

How to Stand Out (Preferred Qualifications):
- Experience with Zendesk and familiarity with Google Apps or MS Office
- Comfort with collaboration tools like Slack, JIRA/Confluence
- Basic understanding of AWS, APIs, and serverless technology
- Previous experience in customer service roles within the financial services sector

#FinTech #CustomerSupport #CareerGrowth #RemoteWork #EmployeeBenefits

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