Employer Industry: Mortgage Services

Why consider this job opportunity:
- Salary up to $41.11/hr
- Aggressive compensation package based on experience and skill set
- Extensive internal growth and professional development opportunities, including tuition reimbursement
- Comprehensive benefits package, including Medical/Dental/Vision
- Inclusive, diverse, and collaborative culture where people from all backgrounds can thrive
- Generous paid time off for both exempt and non-exempt positions

What to Expect (Job Responsibilities):
- Manage day-to-day communication with servicing and internal business partners regarding portfolio performance
- Administer quality control reviews for an assigned portfolio of loans according to applicable guidelines
- Prepare concise reports based on independent reviews of assigned loans
- Assist in the administration of change management and issues management testing
- Conduct call and transaction monitoring, tracking workflows, patterns, and service levels

What is Required (Qualifications):
- High School Degree or equivalent required
- Minimum of six (6) years of mortgage or loan servicing experience
- Experience working in MSP required
- Exceptional verbal, written, and interpersonal communication skills
- Good research skills for interpreting statutes and guidelines

How to Stand Out (Preferred Qualifications):
- Experience in quality control or performance assessment within the mortgage industry
- Familiarity with FHA, VA, USDA, FNMA, and FHLMC guidelines
- Proven track record of improving customer service quality
- Ability to summarize complex data into actionable insights

#MortgageServices #LoanServicing #CareerGrowth #DiversityAndInclusion #CustomerCentric

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