Remote Jobs

Ownership CX Specialist


PayCompetitive
LocationIrvine/California
Employment typeFull-Time

This job is now closed

  • Job Description

      Req#: 300005206424982
      Employer Industry: Automotive

      Why consider this job opportunity:
      - Competitive salary range based on experience
      - Immediate medical, dental, vision, and prescription drug coverage
      - Flexible family care days, paid parental leave, and subsidized back-up child care
      - Opportunities for career advancement within a global company
      - Vehicle discount program for employees and family members
      - Generous paid time off, including holidays and community service days

      What to Expect (Job Responsibilities):
      - Manage contacts with Lincoln dealerships in Northern California to enhance customer satisfaction and service experiences
      - Communicate key performance indicators (KPIs) effectively to both company and dealership employees
      - Ensure timely completion of projects and deliverables
      - Identify opportunities for process improvement and implement best practices using mainframe applications and Qlik dashboards
      - Utilize Microsoft 365 Suite to support dealership operations

      What is Required (Qualifications):
      - Bachelor’s degree
      - 5+ years of experience in the automotive or related industries
      - Proven track record of increasing responsibility in previous roles
      - Exceptional communication skills for engaging with dealerships and internal teams
      - Proficiency in using Microsoft 365 Suite

      How to Stand Out (Preferred Qualifications):
      - 2+ years of dealership automotive contact experience

      #AutomotiveIndustry #CareerOpportunity #EmployeeBenefits #CustomerSatisfaction #ProcessImprovement

      "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
      We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
  • About the company

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